Teddiursa

Alright, it's enough. There are lots of wrong assumptions in here, but I just want to point that Our system isn't stupid, nor are we. As we mentioned several times here, we know the difference between bots and normal players. If you want to try to convince everyone that we are bad, try doing so while not botting. I am sure you will not even be banned. Your appeal was already rejected, which means the evidences were reviewed and you were found guilty again. Don't waste your time, your ban will not be reverted. As we mentioned in your appeal, you can still play in a new account if you wish. Have a good day!

Just to make it clear there, the quote you mentioned never came from us. You claimed that in your appeal, the evidences were reviewed and you were found guilty once again, which is why your appeal was denied and closed. I am looking at the evidences and I can see you are obviously guilty, so now you were found guilty by 3 different people in staff. As we stated several times publicly, we are not malicious nor stupid. We do not benefit from banning players that do not break the rules and despite what many people think, we can tell the difference between normal players and bots, as well as normal trades and RMT. We do not care if you use bots in other games and it will never cause you to be banned on PokeMMO. We already told you that you're allowed to play in a new account. If you decide to do so following the rules this time, you will not be banned again.

Hi there, As I mentioned on your support request, the email you mentioned is not the one registered in the account you are looking for. Usually this is the same issue from other old players who return to the game, they very often confuse character name with account username or are mistaken about the email they had used to register the account. Our support is always open to help, and as BrokenBulb mentioned, you can use any account you have to contact us. Please check your support request, we do not deal with account issues in the forum due to our security and privacy policy. Thank you!

Hi, Screencasting is not against the rules. You are effectively using 2 devices but one screen. As long as you are not using any sort of automation (inputs automatically generated, one input generates more than one action or actions on more than one account) or using one device as different devices, you are not breaking any rules. I hope this clarifies. 🙂

Hello! Unfortunately it's not possible to make donations from your location, I am sorry. There is no way to bypass this. You can still get RP as a winner of our official events or buying RP vouchers with game currency from other players. I hope this helps!

Hi! If you don't have access to your email but have your account's credentials, you can login in our support on support.pokemmo.com with the game account you're trying to recover and make a request to change your email on Support Request > Emaill Issue. I will verify your request as soon as I can after you create it. Thanks! 🙂

We always appreciate the feedback from our community and we do our best always in all tasks we have in staff, which aren't only chat moderation. The staff is made by volunteers who have their lives to worry about as well, so we do not require them to be online all day and they are allowed to take breaks. Sometimes it will happen that coincidentally no one will be watching that specific chat, only other languages, but sometimes they are just around without participating on chat, which they're also allowed to do when they feel like it. This means that it isn't just because no staff is present on chat that the chat isn't being moderated, and I am sure you know that well, since you have a total of 3 punishments in your account for disrespecting our Code of Conduct. [GLOBAL][EN] Nycu : I once watched a FILTHY TROLL put his filthy FINGerS. On MY body. I WAS VIOLATED. [GLOBAL][EN] Nycu : [Big Nugget] They made a PICTURE of my big NUGGETS! Found this in your chat logs as soon as I opened it, I did not look further but I'd bet there's more. You received 3 punishments, 2 for inappropriate chat and 1 for political discussions. You might judge that this wasn't worthy of a punishment, but it's mentioned in our Code of Conduct and our moderators are instructed to punish this behavior, which they did correctly. As I mentioned, we can't always be present and moderating all chats, as we have a very big community and our staff is made by volunteers, so we rely on reports from players to also help with this. I see you have made zero reports from your account, yet you want to say we do nothing when a report is made. I am not sure about what your claim is based on, but we always answer to all reports as soon as we can, and the only reports that have waited for an answer were the ones which required a big investigation, yet we answered all of them. All reports are dealt with accordingly to our Code of Conduct, which means some of them will be denied and closed if the reported player did not break any rules or if the claims made on the report cannot be confirmed. You assumed wrong. The only ones who have any information about new content are the developers, the staff members don't get privileged information. Even so, they decided to learn as much as they could in the shortest period possible to gather the information for the community. I don't understand the reason of your complaint, they did nothing wrong and definitely weren't lazy. Lastly, We have no interest whatsoever in doing that so you can talk about your big nuggets and rape. The game is pg13 and will continue to be so younger players can continue to enjoy the game. If you wish to talk about more adult stuff, you're free to do so in your team or in whisper or link with friends. I am sure you can control yourself in public chats in a pokemon game. That said, if you or anyone reading this has any complaints about a specific staff member or how we handle our policies, you're always welcome to message any SGM about it, and if there is an issue we will do our best to figure things out if needed. If you still would like to discuss an issue about our staff after my answer, feel free to contact us directly. We would also appreciate if you would contact us on Player Reports about this spam you saw mentioning the name of the spammers. Thank you for your time.

No, only staff members have access to this. Please remember that this knowledgebase was recently released, so we will work on improving the translations yet. Thank you for your offer though! I created the articles with knowledge I acquired along with the other support moderators through all these years, Desu did the rest with the website and other staff members are translating or improving the automated translation. Everyone's efforts counts. 😄 Not always we can answer all requests immediately or in the same day, but we will always answer to all of them. 🙂 Yours was answered previously, please check it again. - A note for everyone, please do not use this thread to ask for support for your problem. This thread is for feedback and suggestions for our knowledgebase. You can post your questions on general in a new thread or contact our support using your game account to login. From now on, I will remove all posts that aren't related to the knowledgebase itself to avoid derailing. Thank you for understanding!

Hello, everyone! We created a knowledgebase on our Support Platform about some of our game features, common technical issues and questions we receive. You do not need to be logged in to read it. If you have technical issues or questions, you can search about it in this website and contact our support if you do not find an answer. If you have any suggestions or feedback, please message me or use this thread for it. Thank you for being part of our community, I hope you will find our knowledgebase helpful!

Hello! There was no update, it was only a quick maintenance. If you have issues with Signulous in the future, please let us know.

The server should be back online. If you have further issues, please let us know. Thank you for your patience!

We are looking into this issue, the server should be up again soon. Sorry for the inconvenience caused.

You can use an alt account or create a new one to contact us there. I checked the name you mentioned and you are confusing character name with username. You need to login with your username, not with your character name. If you need further help, please contact us in the link that Shadow sent, we do not help with account issues in the forum. Thanks!

Hi! We were investigating this problem and earlier we found the cause and a solution for it, but it will require a client update for it to be implemented in the game. I'm sorry for the inconvenience this is causing. If after the next update you continue to have issues, please contact us in the link that Bulb sent above. Thanks! 🙂

Hi! This is usually an issue with the connection. Try restarting the modem and the device. If this doesn't work, you can test using a different device in the same internet or your device in a different internet to see which one works. This will help you understand where the problem is coming from. The support we can offer to external issues is a little limited, but if you need further help, contact us on support.pokemmo.com. We will see if there is anything else we can suggest for your case. Thanks!

I just confirmed AltStore is updated correctly. Please make sure you're not using the old IPA when installing again and let me know how it goes. Also Signulous was updated, this method should be working normally now.

We're aware that Signulous hasn't updated yet, we contacted them already asking for this to be fixed. I apologize for the inconvenience. If you're having issues with the other methods too, please let us know.

Hello, this isn't a rom issue, this is a graphic issue that happens in some devices and we are not sure what causes it or if it's something we can work around. We can only recommend you to play in a different device while in Sinnoh, I'm sorry. Please remember to add an english translation to all your posts, it's part of the forum's rules. - Hola, este no es un problema de rom, es un problema gráfico que ocurre en algunos dispositivos y no estamos seguros de qué lo causa o si es algo que podamos solucionar. Solo podemos recomendarte que juegues en un dispositivo diferente mientras estés en Sinnoh, lo siento. Por favor recuerde agregar una traducción al inglés a todas sus publicaciones, es parte de las reglas del foro.

This is the only acceptable S tier, can't believe Bear forgot Lechonk.

Hello, Please make sure you are trying to login in the correct account, username and character name are different things. It seems that the character you are looking for is in another account. If you need more help, you can contact us on https://support.pokemmo.com/ logging in with one of you game accounts and explaining the situation. We cannot provide help for account issues outside of the support platform. Not always I'm able to help with account recoveries, especially when the user doesn't have access to the email registered and doesn't remember username/password, but I will see what I can do in your case. Thanks! - Hola, Asegúrese de que está intentando iniciar sesión en la cuenta correcta, el nombre de usuario y el nombre del personaje son cosas diferentes. Parece que el personaje que buscas está en otra cuenta. Si necesita más ayuda, puede comunicarse con nosotros en https://support.pokemmo.com/ iniciando sesión con una de sus cuentas de juego y explicando la situación. No podemos proporcionar ayuda para problemas de cuenta fuera de la plataforma de soporte. No siempre puedo ayudar con las recuperaciones de cuentas, especialmente cuando el usuario no tiene acceso al email registrado y no recuerda el nombre de usuario/contraseña, pero veré qué puedo hacer en su caso. ¡Gracias!

Hello! When you say the game crashes, do you receive any error messages or the game just closes? If you receive an error message saying "Fatal Render Error", click on "yes" and you can either submit the error report number to me or contact us on https://support.pokemmo.com/ with your game account on Support Request > Client Crash. With this information, the Support team might be able to detect what is causing this issue. If the game simply closes, please check if you have enough memory/RAM available in your device. If you would like further help, contact us on the link above, we would need more information from you. Thanks!

Hi! Just posting it here as well ^^

The dpad was removed because it caused many issues, such as players not being able to use Fly to some locations. You should be able to tap on routes on NDS regions, but not on GBA. This is a bug, not how we intended it to be, and it will be fixed as soon as possible. If this happened a couple minutes ago, the server was online but closed for new logins because we were about to close it again.

Hi! We are aware of the difficulties that mobile player are having with this change and this will be addressed as soon as possible for this event. Sorry for the inconvenience!

Welcome back, I'm glad you're enjoying the game!