Teddiursa

Hi! This problem should have been fixed yesterday already, if anyone else is having issues with this, please let us know. Are you using zoom mode on your device's settings? If anyone experiences issues with iOS usage, please contact our support on https://support.pokemmo.eu/ using your game account to login. We are working hard to improve this platform, and any feedback about it is helpful. Thank you for your time and patience!

Hello! Please go to Settings > Utilities > Enable IPv6 and disable this option. This should solve this problem. Thank you!

Hello! Forum account and game account are different. To login in the game, you need to create an account on https://pokemmo.eu/account/ Welcome to the community, I hope you will enjoy the game! ?

Hello! The forum account and game account are not related. You need to go to this link to recover your username: https://pokemmo.eu/account_forgot_username/ I hope it helps!

Hello! You can apply in our support platform https://support.pokemmo.eu/ Login with your game account, go to Support > Create ticket > Staff Applications > CM Application and after reading the Staff Application Rules, write your text to the SGMs responsible for recruitment. Good luck! ?

No, there are no known client issues that cause the game to crash in NDS regions. Please contact us on the link I mentioned in my other comment so we can help you further. Thanks!

Hello! We have an issue with the Android platform that affects some devices and causes the game to crash on Kanto and Hoenn regions. The known fix for now is to deactivate the sound in the game settings (not on device settings, it has to be on game settings). This issue doesn't happen on Unova or Sinnoh, it is only related to the GBA regions. If this fixes the problem for you, feel free to try using a music mod if you don't want to have the game muted. You can find some in this link: https://forums.pokemmo.eu/index.php?/forum/33-client-customization/ I'm sorry for the inconvenience, we are working to find the solution to this problem. About the HG/SS rom, this should be fixed in the next update. The roms are being loaded normally but the button doesn't change to "info". If you receive a message saying that the rom was loaded successfully, it will be working. It's important to mention that the Johto region is not available yet, it will be implemented in the game in the future. If you have any other issues, please contact us on https://support.pokemmo.eu/ using your game account to login. Thanks!

We already have Russian in our official translation team, the work you are doing alone can be done through our translation platform. The way you work on your own translation is up to you. We are replying to your threads to help you, but don't expect us to change our UI for you. I will close this thread since the question was solved.

This happens because the name of the item is too long. If you are translating, you can keep just the translated name, that will make the line shorter and it won't break the layout. If you change the layout by adding extra lines, it will break. We are not going to change this. As Desu mentioned, don't use extra lines and it will work as it should. Thanks!

Olá! Por favor não esqueça de sempre colocar traduções em inglês nos seus posts aqui no fórum, é parte das regras. Verifique se você está na conta correta, você pode usar o link https://pokemmo.eu/account_forgot_username/?local=pt-BR para isso. Caso não encontre a sua conta, você pode criar uma nova e acessar o site https://support.pokemmo.eu com ela para criar um ticket para o suporte, explicando o problema e mencionando que você se lembrar sobre a sua conta, como por exemplo o nome do seu personagem ou nome de usuário da conta. Nem sempre conseguimos ajudar nesses casos, mas vamos ajudar com o que for possível para você recuperar sua conta. - Hi! Please don't forget to always put English translations in your posts here on the forum, it's part of the rules. Make sure you are on the correct account, you can use the link https://pokemmo.eu/account_forgot_username/?local=pt-BR for this. If you can't find your account, you can create a new one and go to https://support.pokemmo.eu with it to create a support ticket, explaining the issue and mentioning what you remember about your account, such as for example your character name or account username. We can't always help in these cases, but we will help with whatever we can to get your account back.

This is obtained through Settings > Utilities in game.

Hello! I believe what you saw was a music mod. You can find some in this section here in the forum: https://forums.pokemmo.eu/index.php?/forum/33-client-customization/ I hope this helps!

Hello! No, they need to be separate. We have our Translation Project with a proper platform that would make translating the client, as well as our website resources, easier and available for all players. We recently added Russian to the available languages for the project, so if you're interested in being part of it, please make your application on https://support.pokemmo.eu/ on Support > Create ticket > Translation Project > Translator Application and I'll talk to you about it there. ? Thank you!

Hello! The item your Cloyster was using was a Focus Sash, which is a consumable item. I hope this clarifies!

That's very nice, I'm sad I was sleeping and missed this group photo. ? Merry Christmas to everyone, I hope you will enjoy your day and eat a lot of good food. Don't forget to eat cheese, cheese is life. ? Unless you can't, then please don't. Leave it for me.

It's this string that is causing the problem We'll fix it for the next update. I'm sorry for the inconvenience, thanks for reporting the issue! If anyone has a similar problem with a different language and/or string, feel free to contact me through a ticket on support.pokemmo.eu on Translation Project > Feedback.

Hello! This problem shouldn't happen, it was likely an issue during the update. Instead of doing this you can download a new installer on https://pokemmo.eu/downloads/windows/ and execute it, this should be enough to fix this problem with Java 11. If anyone has the same issue and this solution doesn't work, please contact us on support.pokemmo.eu using your game account. Thanks! ^^

Everyone should awoo

Hello! If you cannot find the character's name when you try to create a character recovery ticket, it means the character you are looking for was never in this account or it's in this account but not deleted. Any deleted characters from the account you are using in the support platform will show when making a request. Try using this link to recover any username you might be misremembering: https://pokemmo.eu/account_forgot_username/ The most common situation is that players mistake the character name with account's username. If this doesn't help you, please go to the support platform and create a request on Support Request > Other. Not always we are able to help recovering accounts, but we will help with everything that is within our reach. Thank you!

You will never catch us

@Drakkmord I'd like to request a change on the title of this event

This should be fixed in the update that is happening currently. If after this you still have problems, please contact us on https://support.pokemmo.eu/ so we can check this. Thank you and I apologize for the inconvenience!

Hello! Please do not expose players in public. If you think his behavior should be checked, you need to contact Staff on https://support.pokemmo.eu/ in Player Reports. Thanks!

We were just waiting for that, no game for you today, Gilan.

Hello! As it was mentioned above, scamming is against the rules and it can always be reported on https://support.pokemmo.eu/ on Player Report (this support platform is also accessible in game in the menu on "Support"). We investigate case by case and deal with them accordingly to our policy. As general advice, I'd mention: Always remember the name of the person you are trading with. If needed, take a screenshot, as it was also mentioned already. Make sure the person you are asking for help with the trade evolution understands they are supposed to give your pokemon back so they won't think it's a normal trade. Check if you sent the trade request to the correct person before completing the trade. Aside of this I don't think you need to worry about anything. You can always ask for help at the global chat and if a Staff member is available, they will answer to your request as well. ? I hope this helped!