Black screen when I enter buildings

[messsiiah]

My game keeps going to a black screen whenever I enter a building, and then it crashes. I've tried uninstalling and reinstalling the game and it has not worked any help?

[Teddiursa]

Hello! When you say the game crashes, do you receive any error messages or the game just closes? If you receive an error message saying "Fatal Render Error", click on "yes" and you can either submit the error report number to me or contact us on https://support.pokemmo.com/ with your game account on Support Request > Client Crash. With this information, the Support team might be able to detect what is causing this issue.

 

If the game simply closes, please check if you have enough memory/RAM available in your device. If you would like further help, contact us on the link above, we would need more information from you. Thanks!