Nicoteka Posted May 14, 2023 Share Posted May 14, 2023 Hi, I'm an old player, The last time I played was in 2016, a few days ago I returned to the game and I don't have my characters. Is there a way to get my character, Pokémon, and items back? Link to comment
Edwardinho Posted May 14, 2023 Share Posted May 14, 2023 to try to recover your character you must create a ticket on the support platform: https://support.pokemmo.com/ support request - Character Recovery Nicoteka 1 Link to comment
Teddiursa Posted May 14, 2023 Share Posted May 14, 2023 1 hour ago, Nicoteka said: Hi, I'm an old player, The last time I played was in 2016, a few days ago I returned to the game and I don't have my characters. Is there a way to get my character, Pokémon, and items back? Hi, please make sure you are logged in the correct account. This article might help: https://support.pokemmo.com/knowledgebase/article/lost-account Edwardinho 1 Link to comment
Nicoteka Posted May 15, 2023 Author Share Posted May 15, 2023 3 hours ago, Teddi said: Hi, please make sure you are logged in the correct account. This article might help: https://support.pokemmo.com/knowledgebase/article/lost-account I have 2 accounts with the same email, but neither had characters when I logged in Link to comment
Nicoteka Posted May 15, 2023 Author Share Posted May 15, 2023 3 hours ago, Edwardinho said: to try to recover your character you must create a ticket on the support platform: https://support.pokemmo.com/ support request - Character Recovery I tried to use that option but it asks me to select which character I want to recover and there is no character to select. Link to comment
Jgaw Posted May 15, 2023 Share Posted May 15, 2023 8 hours ago, Edwardinho said: to try to recover your character you must create a ticket on the support platform: https://support.pokemmo.com/ support request - Character Recovery Bro use this link Create ticket Seek and Choose character recovery Im pretty sure théy will recover ur account if you are not banned Good luck One rich boy is about to get on the game again Link to comment
Nicoteka Posted May 15, 2023 Author Share Posted May 15, 2023 (edited) 11 hours ago, Jgaw said: Bro use this link Create ticket Seek and Choose character recovery Im pretty sure théy will recover ur account if you are not banned Good luck One rich boy is about to get on the game again I try, but no character appears to recover I read that they removed inactive characters, I guess I'll have to start again Edited May 15, 2023 by Nicoteka Link to comment
Jgaw Posted May 15, 2023 Share Posted May 15, 2023 U are doing great Just send the message and i m sure u will get the help needed Good luck Link to comment
Nicoteka Posted May 15, 2023 Author Share Posted May 15, 2023 (edited) 10 minutes ago, Jgaw said: U are doing great Just send the message and i m sure u will get the help needed Good luck I need to select a character, so that it allows me to send the message. I'm stuck Edited May 15, 2023 by Nicoteka Link to comment
CanadaSorry Posted May 18, 2023 Share Posted May 18, 2023 On 5/15/2023 at 2:12 PM, Nicoteka said: I need to select a character, so that it allows me to send the message. I'm stuck Choose one of the 6 names you might remember from these 2 accounts....if you never made a character in 2016, this might be the base of your problem Link to comment
Koushi Posted May 18, 2023 Share Posted May 18, 2023 (edited) The staff pruned the database twice, in 2015 and 2018. By not entering since 2016, your character may have been deleted according to certain criteria. Quote With this update, we will be pruning inactive characters and inactive teams. Criteria for automated deletion is as follows: Characters who have met ALL of the following criteria have been deleted: Not online for at least 6 months Less than 6 hours' played time Less than $25,000 money Have no shinies on the character Have no party members level 50 or higher Account has not ever donated Changelog Edited May 18, 2023 by Koushi Link to comment
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