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Problem after crash


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Posted

Hello,

 

The game crashed in combat and Meowth's evolution was done.
I've been paying attention for 69 levels and canceling his evolution.


Yesterday I spent 10 hours redoing his EVs.

I would like to get Meowth back to the state he was in before the game crashed.

 

Levl 69
6
252
0
0
0
252

 

I don't want to spend two days starting over because of a game crash.

 

miaouss.thumb.png.8371eaa940837ad5ff72202e4873d8a0.png

 

Posted

Is this how the server solves problems? By slamming the door in your face?

I am the victim of a game bug.
Please solve the problem by removing the bugged pokemon and replacing it.


 

VentusVenn
 - Staff
30-11-2024 11:46:48 CET 

Salutations,

Je comprends à quel point il peut être frustrant de perdre des progrès, surtout après avoir investi beaucoup de temps et d'efforts.

Malheureusement, nous ne sommes pas en mesure de restaurer les Pokémon dans un état antérieur. La seule solution dans ce cas serait d'élever Meowth à nouveau. Nous vous remercions de votre compréhension et de votre patience.

Si vous avez besoin d'aide pour d'autres problèmes ou questions, n'hésitez pas à nous contacter. Je vous souhaite une bonne journée.

Posted

another one who doesn't understand anything and closes the ticket without thinking...

I have a bugged pokemon !


1- you delete the pokemon
2- you give me a same pokemon
3- you clise the ticket.

Your staff just refuses to fix an easy problem because they can't be bothered?

 

 

 

PokeMMO
 - Staff
30-11-2024 12:13:38 CET 

Bonjour,

Malheureusement, il n'y a aucun moyen d'annuler l'évolution d'un pokémon, même pour nous. Nous ne pouvons malheureusement pas prendre de mesures, car la modification ou la création d'actifs n'est pas une activité que notre service d'assistance est en mesure d'offrir.

À l'avenir, je vous recommande d'utiliser l'objet Everstone, qui peut empêcher un Pokemon d'évoluer en fonction de son niveau lorsqu'il est tenu, jusqu'à ce qu'il atteigne le niveau 100.

Nous sommes désolés de ne pas pouvoir vous aider davantage dans ce cas. Cependant, si un crash similaire se reproduit, vous pouvez copier le code d'erreur du crash afin que nous puissions en rechercher la cause.

Nous vous remercions de votre compréhension et vous souhaitons une bonne journée.

Posted

The support doesn't understand anything....

I would like to speak to someone competent who doesn't slam the door in my face

Posted
29 minutes ago, tazou said:

I would like to speak to someone competent

Hi, I've been playing this game for 12 years

 

Staff doesnt care, they won't do it

 

If you can re-breed your Persian into Meowth again, I can EV and level it for you in a matter of an hour. Feel free to send me an ingame mail

Posted
2 hours ago, tazou said:

Hello,

 

The game crashed in combat and Meowth's evolution was done.
I've been paying attention for 69 levels and canceling his evolution.


Yesterday I spent 10 hours redoing his EVs.

I would like to get Meowth back to the state he was in before the game crashed.

 

Levl 69
6
252
0
0
0
252

 

I don't want to spend two days starting over because of a game crash.

 

miaouss.thumb.png.8371eaa940837ad5ff72202e4873d8a0.png

 

My honest advice, place it in daycare and forget about it for like 1 week doing this, it will be lvl 100 and you wont have to worry about it evolving.

 

But just take the offer from 4F, you wont get better help than his.

Posted

And the EVs will mount themselves? I spent several days mounting them correctly.
And the fact that the support doesn't want to do its job is normal?

Posted
5 minutes ago, RysPicz said:

Hi, I've been playing this game for 12 years

 

Staff doesnt care, they won't do it

 

If you can re-breed your Persian into Meowth again, I can EV and level it for you in a matter of an hour. Feel free to send me an ingame mail

It doesn't make you want to stay...
But I believe what you say given the replies I got from support... It's deplorable, answers that can be summed up as "I don't care". It's not worthy of serious support and it reflects badly on the server.

Posted

We gave you all the answers we can. As I told you in your last ticket, our support does not offer editing or creating assets, we don't even have the tools to do so.

 

The answer you were given was correct, even if it's not the answer you wanted to hear. Please stop calling out the person who provided the information necessary, they did their job correctly.

 

Evolutions are canceled when the game is closed mid-evolution, I have tested this myself before and tested it now to confirm, it's working as intended.

 

I hope this is the last time we'll need to answer you about this.

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