Can't Change Email Help!

[lanzezager]

Hi Everyone, I wanna return to game after an a time off, but due to a the New Device Verification ("Verificación en Nuevo Dispositivo") I can´t, because my old e-mail was stolen, and how can´t i access to the e-mail, I can´t see the security code ("código de seguridad") to put it in the required field.

I tried to change the e-mail using the respective form, but this doesn't work, because as I said, I can't access to a my old e-mail to accept the e-mail change or for anything else.

I Hope the Support Team can help me to change the e-mail account, i have proof that is my account, for example attach a screenshot of my Blastoise, and a some pics of a my character, also i can bring details of my party and some others pokemon, and of course i have the password of my account.

 

Edited February 24, 2020 by lanzezager

[CommanderBlue]

Hello lanzezager,

 

you don't need access to the old e-mail to be able to change

to a new one, as I recall. How long has it been since you tried

to change your e-mail address at this page?

https://pokemmo.eu/account_change_email/

 

Note that it can take up to 48h t our system to process the

information. After that period, if it doesn't work, please create a ticket

in this section of the forum https://forums.pokemmo.eu/index.php?/forum/47-support-request/

 

Regards,

 

~Blue

[lanzezager]

Thanks for your quick answer, but i tried change e-mail (and yes i was use the page that you say) on my alternative account and pokemmo has send me this mail to the e-mail that will be replaced, to confirm the replace :/

I will create a ticket on that page (i didn't know that exists).

Thanks

 

[CommanderBlue]

lanzezager,

 

I've hidden the image you have attached to your message as a security measure.

 

In the e-mail you have received there's a confirmation link, click on it to confirm the

e-mail change and it should work.

[lanzezager]

Thanks, but that is not the problematic e-mail, that was only a test, because i can't access to my stolen e-mail :(

[CommanderBlue]

Hello lanzezager,

 

you don't need access to the old e-mail address in order to change

it for a new one. All you have to do is fill out this form

https://pokemmo.eu/account_change_email/

 

Just remember to input the new e-mal address there, not the old!

The new e-mail address should be one you have access to.

 

After that, please wait for 48 hours and then let us know if it

worked or not. If it didn't work, create a new topic at this section of the forum

https://forums.pokemmo.eu/index.php?/forum/47-support-request/

[lanzezager]

i've been waited for more than 48 hours and nothing happen, the email account dont has change :(

Help!

[CommanderBlue]

Hello lanzezager,

 

please contact us at this section of the forum https://forums.pokemmo.eu/index.php?/forum/47-support-request/

and we'll help you with your issue.

 

Thank you.