I forgot my pokemon password.

[VivaColombia]

Can any staff help me, it happens that I stop playing and I forgot the password and try to recover it with my gmail and I never received the email to reset my password, would you please help me to recover it?

[Shadow]

Hello! Please check the mail's spam folder as it can be located there, also, if you didn't receive any response, try submitting a support ticket here: https://support.pokemmo.eu/login/ Also, make sure that you're checking the right mail, the one you have linked with your ingame account, have a nice day!

[VivaColombia]

friend is that I can not enter there because I do not remember the password and it asks me for a username and password....

 

 

[VivaColombia]

3 hours ago, xJoseee said:

Hello! Please check the mail's spam folder as it can be located there, also, if you didn't receive any response, try submitting a support ticket here: https://support.pokemmo.eu/login/ Also, make sure that you're checking the right mail, the one you have linked with your ingame account, have a nice day!

friend is that I can not enter there because I do not remember the password and it asks me for a username and password...

 

[Shadow]

You can create another account for instance, just for sending a support request, in case none of the options said before worked, just to make sure, check your mail accounts, asides spam folder, message takes up to 24h to be sent