Enzo

Hi! Thanks for your support! Some payment methods might take up to 48 hours to be confirmed on Xsolla's system. If you are using an instant method such as credit card and the problem persists, you must talk to Xsolla's support about it. You can contact their support to clarify the situation. To do so, open the Gift Shop in game, click on "Get More Reward Points" and click on "BUY" on any RP amount. On the next page, scroll down to see Xsolla's support icon: Or via this link : https://help.xsolla.com/ If contacting Xsolla does not solve your problem, contact our support platform here : https://support.pokemmo.com/ by making a ticket on Support Request > Reward Points Issue with a screenshot of their answer.

Hi, You've beaten all regions so it's not possible you would be shiny locked. Shiny lock could only occur on characters that play for excessive amount of time without making story progress and making enough progress will lift the restriction as well. The shiny odds in PokeMMO are 1/30,000 so it is normal that players will sometimes go long amounts of time or even go over odds when looking for a shiny. Encountering a shiny is never guaranteed but with enough determination you're bound to find one eventually so don't give up and we wish you luck!

Hello, If you want to appeal a ban you may do so by raising a ticket at our support portal: https://support.pokemmo.com/support/ Please ensure that you log in using the credentials of the affected account. If you have already raised an appeal ticket, please wait patiently for a reply. If you have already appealed and your appeal was rejected, then the decision is final and the ban is irreversible. There is no further line of appeal. Additionally, bans which are more than 6 months old are also irreversible. Unless you have been told otherwise, you may make a new account if you wish to play the game again.

Hello, If you want to appeal a ban you may do so by raising a ticket at our support portal: https://support.pokemmo.com/support/ Please ensure that you log in using the credentials of the affected account. If you have already raised an appeal ticket, please wait patiently for a reply. If you have already appealed and your appeal was rejected, then the decision is final and the ban is irreversible. There is no further line of appeal. Unless you have been told otherwise, you may make a new account if you wish to play the game again. _____ Hola, Si desea apelar una prohibición, puede hacerlo generando un ticket en nuestro portal de soporte: https://support.pokemmo.com/support/ Asegúrese de iniciar sesión con las credenciales de la cuenta afectada. Si ya presentó una multa de apelación, espere pacientemente una respuesta. Si ya apeló y su apelación fue rechazada, entonces la decisión es definitiva y la prohibición es irreversible. No hay más recurso de apelación. A menos que se te haya indicado lo contrario, puedes crear una nueva cuenta si deseas volver a jugar.

34th OT

你好， 如果您想对禁令提出上诉，可以通过在我们的支持门户网站上提交请求来进行： https://support.pokemmo.com/support/ 请确保您使用受影响帐户的凭据登录。 如果您已经提出申诉，请耐心等待回复。 如果您已经提出上诉并且您的上诉被拒绝，则该决定是最终决定，并且禁令是不可逆转的。 没有进一步的上诉途径。 此外，超过 6 个月的禁令也是不可撤销的。 除非另有说明，否则如果您想再次玩游戏，可以创建一个新帐户。

Hello, You can try to use the links below to recover it: Remember username: https://pokemmo.com/account_forgot_username/ Remember password: https://pokemmo.com/account_forgot_password/ Change e-mail: https://pokemmo.com/account_change_email/ If that doesn't help you can make a support ticket on our support platform here: https://support.pokemmo.com/ Additionally, please make sure to add an english translation to your future posts on the forums, thanks! _____________________________ Hola, Puede intentar utilizar los enlaces a continuación para recuperarlo: Recordar el nombre de usuario: https://pokemmo.com/account_forgot_username/ Recordar contraseña: https://pokemmo.com/account_forgot_password/ Cambiar e-mail: https://pokemmo.com/account_change_email/ Si eso no ayuda, puedes crear un ticket de soporte en nuestra plataforma de soporte aquí: https://support.pokemmo.com/ Además, asegúrese de agregar una traducción al inglés en sus futuras publicaciones en los foros, ¡gracias!

Hello, Please type /Unstuck in chat or click on "unstuck" in Settings > Utility. This will move you to the starting city after you wait 120 seconds without moving, and enable you to proceed. Let us know if this helped and additionally please make sure to add an english translation to your future posts here because that is a rule, thanks! ____ Hola, Escriba /Unstuck en el chat o haga clic en "unstuck" en Configuración > Utilidad. Esto te llevará a la ciudad inicial después de esperar 120 segundos sin moverte y te permitirá continuar. Háganos saber si esto ayudó y, además, asegúrese de agregar una traducción al inglés a sus publicaciones futuras aquí porque esa es una regla, ¡gracias!

Hello, If it's a "trade with a held item" evolution then you can just "use" the item on those pokemon from your bag like an evolution stone. The others need a trade but you can just trade it back and forth with another player or ask for assistance from an available staff member in the global chat. If you were to trade with yourself you would need to use 2 separate accounts and devices to be able to do that.

Here are the level caps for all regions: Kanto : 20/26/32/37/46/47/50/55/62/100 Johto : 20/24/29/32/37/39/41/46/48/55(after Ho-oh battle)/100 Hoenn : 20/24/28/33/35/38/44/48/58/100 Unova : 20/24/27/31/35/38/43/46/56/100 Sinnoh : 20/27/29/34/37/43/46/52/60/100

You can access that room after the Giratina fight during the storyline, prior to that you can't.

Hello, Please pick a starter pokemon in Hoenn and after that go to your house and talk to the mom and she will let you travel back. You can read more about the travel system here: https://pastelink.net/PokeMMOTravelGuide

Hello, You can appeal all punishments on our support platform by logging in with the affected account and making a "Ban Appeal" ticket: https://support.pokemmo.com/ No one deals with appeals outside of the support platform so if you already made an appeal we suggest that you remain patient and if your appeal gets rejected then the decision is final and we cannot help you. Additionally, please make sure to add an English translation to you future posts here because that is the rule, thanks! _____ Hola, Puede apelar todas las sanciones en nuestra plataforma de soporte iniciando sesión con la cuenta afectada y presentando un ticket de "Apelación de prohibición": https://support.pokemmo.com/ Nadie se ocupa de las apelaciones fuera de la plataforma de soporte, por lo que si ya presentó una apelación, le sugerimos que tenga paciencia y, si su apelación es rechazada, la decisión será definitiva y no podremos ayudarlo. Además, asegúrese de agregar una traducción al inglés en sus futuras publicaciones aquí porque esa es la regla, ¡gracias!

They rotate montly, it's Entei in Johto and Zapdos in Kanto this month. You can read the details of how they work in the guide above.

There are no "version exclusives" here, it doesn't matter at all which version you imported, you can access all of the pokemon from both

You can find BP shops in: Hoenn battle frontier, Unova battle subway (Nimbasa), Kanto trainer tower (Isle 7)

Congratulations to the winners!

This item is already in the game, you can find it on the GTL or buy it in BP shops for battle points.

Congratulations to the winners! 1st Place hackzity 173 points - 05:22:17 PM UTC  2nd Place DartPK 173 points - 05:55:59 PM UTC 3rd Place Akashiizxc 166 points - 05:45:22 PM UTC 4th Place Wizie 22 points - 05:32:03 PM UTC And a special thanks to my awesome referees: @Cosmooth @ZacC @Shionra @Revz @Tsiy

Hello, You can appeal all punishments on the support platform by making a ticket on our support platform here: https://support.pokemmo.com/ If you already made an appeal please be patient waiting for a response. If your appeal got rejected then the decision is final and we cannot help you. Additionally, please make sure to add an english translation to your future posts here, thanks! ____ 你好， 您可以在我们的支持平台上提交工单，对支持平台上的所有处罚进行申诉： https://support.pokemmo.com/ 如果您已经提出申诉，请耐心等待回复。如果您的上诉被拒绝，那么该决定就是最终决定，我们无法为您提供帮助。 此外，请确保在您以后的帖子中添加英文翻译，谢谢！

Catch event starts in 1 hour!

Hello, The shiny odds in PokeMMO are 1/30,000 it is normal that players will sometimes go long amounts of time or even go over odds when looking for a shiny. There are no external factors like the one you mentioned. Encountering a shiny is never guaranteed but with enough determination you're bound to find one eventually so don't give up and we wish you luck! Have a good day!

It's an April 1st joke and it's the same for everyone, so not a mod issue.

Hello, If you made a ticket on the support platform then you must be patient waiting for a response. There is no estimated time a ticket could take and it depends on the type of issue. Making posts about it on other platforms will not speed up the process in any way, so we encourage you to be patient and do something else in the meantime. Sorry for the inconvenience.

Date Tuesday, 2nd April 2024 Time 17:00 UTC | 10:00 PT | 13:00 ET | 14:00 BRT | 19:00 CEST | 01:00 CST (China - Wednesday, 3rd April) | Time Zone Converter Location Chargestone Cave , Unova , Channel 1 (Catching is allowed on any channel) Duration 1 hour for catching another 10 minutes for players to submit entries Scoring Total sum of IVs + Species Bonus + Nature Bonus = Total Score Pokemon accepted as valid entries Klink +2 Ferroseed Joltik Nature Bonus Relaxed +3 Quirky +3 Nature Translation Rules To win 1st-3rd places that are sorted by high to low, you need to submit an entry that scores the highest To win 4th place you need to submit an entry that scores the lowest You can only submit one entry Players can enter the event with only one account/character. All Pokémon must be caught within the event time and at the event location All Pokémon must remain unchanged (untrained/unevolved...) Evolved or unevolved forms of the listed Pokémon will not be accepted as a valid entry You must be the OT of the Pokémon You must link your entry to any participating staff member via whisper to submit it Keep the pokemon in your team till results. In the event of a tie, the winner will be determined by earliest catch time Rules Translation Participating Staff EnzoAbbacchio Cosmooth ValFeff 1st Place Prize GIFT Shiny Klink Lv. 1 Your choice nature, 2 moves, with 3 selectable IVs + 3x28 IVs & 1,000 Reward Points 2nd Place Prize 500 Reward Points 3rd-4th Place Prize 250 Reward Points The prizes will be sent to the winners a few days after the event