aijiavance

Im not sure where else to post this. Im doing a Dratini shunt in the dragon shrine on my android and i continue to get disconnected. Its irritating as my shiny charm is still running down during the disconnects. Im not using any illegal software. What can i do? I am a newer player so that may have something to do with it and it being a SS leppa shunt, there is a lot of repetitive behavior. Can i submit a support request? And if so how would i even characterize it? Thanks