HobartBrown

I was temp banned yesterday for playing on my "Samsung Galaxy A13 5G" after updating to "One UI Core 5 (Android 13)" because I kept receiving the message "Sorry, this application cannot run on this platform". So I made a support ticket and staff told me "Hello, We have been investigating an issue with compatibility between PokeMMO and A13 devices with Android 13. Unfortunately we're still not sure what is causing this problem, so we can only recommend you to use a different device to play. I apologize for the inconvenience." but they left me banned for doing nothing and I don't know how I'm supposed to know when this is fixed if I try to play the game on my phone again I may be permanently banned. And the staff take years to fix any bug this game has. I purchased this phone about a week ago so that I could play this game and I've been grinding all week, now I'm banned and may be permanently banned if I continue to play on my phone. Also staff wont respond to my support tickets. So now what? I have to sell or trade my phone to play this game? It was running fine all morning and then when I get to Mt. Ember the game keeps crashing and then I get banned. Please fix this as soon as possible and also please unban me.

I've been playing the game for days on my phone "Samsung Galaxy A13 5G" and today I updated to "One UI Core 5 (Android 13)" and after that the game kept crashing with the message "Sorry, this application cannot run on this platform". So I restarted the game after checking the forums so I could get a screenshot or a number to make a support ticket but I got temp banned for client tampering before I could get the chance. I wasn't tampering with anything, just trying to play the game. Now when I try to make a ban appeal I get an error message saying "403 ERROR BAN_APPEAL_RULES_5", I couldn't figure out what this means. So now I can't make a support ticket for the crashing or a ban appeal. Please help.