为什么我的申诉还没有回复？Why hasn't my complaint been answered yet?

[colayyds]

你好，管理员。我的账号在6月6日被封禁，原因是现金交易。我并没有进行什么现金交易，我只是在6月5日将我小号的游戏币转入我的大号，我小号也是通过种果子得的游戏。我朋友申诉只用了10天左右就有回复，而我的申诉已经1个月了，我知道恰好是周年活动，你们比较忙，但也请你们回复一下我的申诉。我很喜欢这个游戏，也很想要参与周年活动，拜托了！我的工单号是191069

 

Hello, administrator.My account was banned on June 6 because of cash transactions.I didn't have any cash transactions. I just transferred my trumpet game coin to my large number on June 5th. My trumpet was also a game that made fruit.My friend's complaint only took about 10 days and there was a reply, and my appeal has been 1 month. I know that it is the anniversary event. You are busy, but please also reply to my appeal.I like this game very much, and I want to participate in the anniversary activities, please!My work order number is 191069.

[razimove]

Those damn trumpets 

 

[Damian]

Hello,

There are many appeals and each one requires careful attention to ensure that the decision is correct and players are not permanently banned by mistake. As a result, ban appeals can take a long time to process.

Please be patient while your appeal is reviewed. Posting messages to the forums will not make the review happen more quickly. Thank you for your patience.

 

_____

 

你好，

有很多上诉，每一个都需要仔细注意，以确保决定是正确的，并且玩家不会被错误地永久禁止。 因此，禁令上诉需要很长时间才能处理。

在审核您的上诉时，请耐心等待。 在论坛上发布消息不会使审核更快地进行。 感谢您的耐心等待。