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BrokenBulb

Game Master
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Posts posted by BrokenBulb

  1. ¡Hola! También se requiere Fire Red rom para viajar a Hoenn, asegúrese de que esté cargado e intente nuevamente.

     

    Además, incluya una traducción al inglés cuando publique en otro idioma, es parte de las reglas del foro.

     

    ¡Gracias!

     

    -

     

    Hello! Fire Red rom is also required to travel to Hoenn, make sure it's loaded and try again.

     

    In addition, please include an English translation when posting in another language, it's part of the forum rules.

     

    Thank you!

  2. 10 hours ago, Anormalpokeplayer said:

    I have the same problem, but the instructions are deleted, please somebody explain how to fix this.

    Another solution is used now thus the guide was removed. When do you get the error? For example randomly when playing, launching the game, importing roms, etc. A common fix it to free ram by closing open programs or preventing them from autostarting on boot and disabling heavy mods.

  3. ¡Hola!

     

    Si iniciaste sesión y tu personaje ya no está, esto podría significar que iniciaste sesión en la cuenta incorrecta. Puedes utilizar esta página para encontrar todas las cuentas asociadas a tu dirección de correo electrónico: https://pokemmo.eu/account_forgot_username/?local=es

     

    Si aún no encuentras a tu personaje, puede ponerse en contacto con el soporte aquí iniciando sesión con su cuenta de juego y el personal verá qué se puede hacer: https://support.pokemmo.eu

     

    Si te prohibieron, puedes usar el sitio web de soporte que publiqué anteriormente y apelar la prohibición.

     

    Además, la próxima vez incluya una traducción al inglés cuando publique en otro idioma, ya que es parte de las reglas del foro. ¡Gracias!

     

    -

     

    Hello!

     

    If you logged in and your character is gone this might mean that you logged in on the wrong account. You can use this page to find all accounts associated with your email address: https://pokemmo.eu/account_forgot_username/?local=es

     

    If you still can't find your character, you can contact support here by logging in with your game account and staff will see what can be done: https://support.pokemmo.eu

     

    If you got banned, you can use the support website I posted above and appeal the ban.

     

    In addition, next time please include an English translation when posting in another language as it is part of the forum rules. Thank you!

  4. Hello!

     

    There is a sound issue on Android devices running Android 11 that causes the game to close. Disabling music in PokeMMO Settings > Sound while you are in Kanto and Hoenn regions should prevent the game from closing. This issue does not happen in Unova and Sinnoh regions so feel free to re-enable sound while you are in these regions.

     

    If we find a solution to this, it will be available in a future update, but for now you'll have to play with sound off.

     

    I apologize for the inconvenience, have a nice day! ^^

  5. Olá! Lembre-se de incluir uma tradução em inglês ao postar em outro idioma; isso faz parte das regras do fórum.

     

    Se você se lembra do seu nome de usuário / senha, mas não tem acesso ao seu e-mail, você pode nos contatar aqui em Solicitação de suporte -> Problema de e-mail para solicitar uma alteração de e-mail: https://support.pokemmo.eu

     

    Se você não sabe sua senha / e-mail, crie uma nova conta de jogo e crie um tíquete em Solicitação de suporte -> Outro e veremos o que podemos fazer.

     

    Obrigado!

     

    -

     

    Hello! Please remember to include an English translation when posting in another language, it's part of the forum rules.

     

    If you remember your username/password but don't have access to your email you can contact us here at Support Request -> Email Issue to request an email change: https://support.pokemmo.eu

     

    If you don't know your password/email please make a new game account and create a ticket at Support Request -> Other and we'll see what we can do.

     

    Thank you!

  6. 你好! 你必须在禁令发布后的6个月内提出上诉,由于你的禁令是在一年多以前发布的,你的账户将继续被禁止。除非另有说明,你可以自由地创建一个新的账户来玩。

     

    祝你有个愉快的一天。

  7. Hello! To request an email change please follow these steps:

     

    - Log into the game from your phone since you can access your account from there.

     

    - Open the game menu and tap "Support Request".

     

    - Create a ticket at Support Request -> Email Issue and select a new email which you have access to.

     

    About your older account, you can create another ticket at Support Request -> Other and we'll see what we can do to recover it. ^^

  8. Hello! Please uninstall the game and re-install it from our website. Make sure you select Windows client and not the portable one:

    https://pokemmo.eu/downloads/windows

     

    If re-installing doesn't work, try updating your graphics drivers by running Windows Update or at your manufacturer's website. You can find a detailed guide here: https://forums.pokemmo.eu/index.php?/topic/43701-pixel-format-not-accelerated-on-startup/

     

    If none of these solutions work, this means that your computer does not meet the minimum requirements to play PokeMMO.

     

    I'm sorry we're not able to help further. Have a nice day.

  9. 4 hours ago, german1990 said:

    Brokenbulb he entrado al soporte recuperacion de personaje pero abajo no me sale ninguna opcion para poner algo y aun asi me dice que ponga algo, ¿que hago? / 

    Brokenbulb I have entered the character recovery support but below I do not get any option to put something and even so it tells me to put something, what do I do?

    Use the "Other" subtype since you're trying to recover an account. Character Recovery subtype is only for characters you deleted.

  10. Hello and welcome! ?

     

    I'm happy you're enjoying the game, feel free to ask any questions you may have. ^^

     

    Join our Discord as well if you'd like, it's a great place for asking questions and making friends and we also have notifications for events/tournaments/announcements: https://pokemmo.eu/discord

     

    If you need to contact the staff team for reports, support, etc. you can use our support platform with your game account: https://support.pokemmo.eu

     

    Have fun on your adventure here at PokeMMO!

  11. 你好! 请使用另一个帐户在此处报告此事件,以便我们进行调查:https://support.pokemmo.eu

     

    另外,以后如果想用中文发帖,请使用中文论坛。 在英文论坛中,您必须包含英文翻译。

    https://forums.pokemmo.eu/index.php?/forum/279-general-chinese/

     

    谢谢!

     

    -

     

    Hello! Please report the incident here with another account so we can investigate: https://support.pokemmo.eu

     

    In addition, please use the Chinese forum in the future if you want to post in Chinese. In the English forum you must include an English translation.

    https://forums.pokemmo.eu/index.php?/forum/279-general-chinese/

     

    Thank you!

  12. Hello! PokeMMO does not allow the use of virtual machines (Windows Subsystem for Android, ShadowPC, Emulators, etc.) as well as software that interacts with or modifies the game. You must run the game on a real PC/device.

     

    If you want to have the Android UI on the PC version, this thread will help:

    https://forums.pokemmo.eu/index.php?/topic/131277-gui-android4pc/

     

    In addition, we actually do have a support platform which you can find here and access with your in-game credentials: https://support.pokemmo.eu

     

    Have a nice day!

  13. Hello! Please uninstall the game and re-install it from our website. Make sure you select Windows client and not the portable one: https://pokemmo.eu/downloads/windows

     

    If re-installing doesn't work, try updating your graphics drivers by running Windows Update or at your manufacturer's website. You can find a detailed guide here: https://forums.pokemmo.eu/index.php?/topic/43701-pixel-format-not-accelerated-on-startup/

     

    If none of these solutions work, this means that your computer does not meet the minimum requirements to play PokeMMO.

     

    I'm sorry we're not able to help further. Have a nice day.

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