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Teddi

Senior Game Master
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Everything posted by Teddi

  1. Hi, nice to meet you and welcome to PokeMMO! I'm glad you're having fun! If you need any help, please contact our support anytime, you can do so through the menu in game or in the website https://support.pokemmo.com/ using your game account to login. See you around!
  2. Hello! Try switching the roms you are using if you already uploaded them, this is often caused by a rom issue. You can also try to free some space in your device if needed. If the problem persists, please contact us on https://support.pokemmo.com using your game account to login. Thanks!
  3. From those options, definitely Sinnoh. It's a huge region with lots of nice places to see and it has the cutest mons. If I'd choose from all existent regions, Kalos would be the one I would go, and I would sell my house if needed to have a pet Tyrantrum. I love dinos.
  4. Hi! If nothing changed on your device or internet, it could be a temporary connection issue, which is the most common cause for this situation. If it persists, please try to restart your modem and device. You can also test using a different device on the same network and/or use a different network in your device to see where exactly the problem would be. If you need further help, please contact us on https://support.pokemmo.eu using your game account to login. Thanks!
  5. Hello! This is the normal behavior of it, there is no way to save the position of the party UI and it will reset to the default position everytime you relog.
  6. Hi! Please check if your graphic drivers are updated and installed correctly. You can also try downloading the game again from https://pokemmo.eu/downloads/windows/ and executing the new installer. If none of this works, please contact us about this on https://support.pokemmo.eu/ using your game account to login so we can investigate further what could be causing this in your device. Thanks!
  7. Hello! Currently the iOS platform doesn't have controller support. We plan to add it in the future, but there is no estimated time for it.
  8. Hi! Thank you for reporting this problem. It is an issue the translation for some languages that broke the layout of the advanced search. It should be fixed for the next update. If you drag the advanced search window, the buttons will show, so you don't need to change the UI scale. If you continue having this issue after the next update, please contact us on https://support.pokemmo.eu/ I apologize for the inconvenience.
  9. This problem should be solved, please try to update the game again. If you continue to have issues with it, please contact us on https://support.pokemmo.eu/ using your game account to login. Thanks! ?
  10. ¡Hola! Estamos investigando este problema, disculpe las molestias. No tengo un tiempo estimado para solucionar este problema, pero será tan pronto como podamos. En el futuro, recuerde agregar traducción al inglés a sus publicaciones aquí en el foro, es parte de las reglas del foro. ¡Gracias! - Hi! We are looking into this problem, I'm sorry for the inconvenience. I don't have an estimated time for this problem to be fixed, but it will be as soon as we can. In the future, please rememberto add english translation to your posts here in the forum, it is part of the forum's rules. Thank you!
  11. The only reason why a character in the list can't be selected for recovery is if it was deleted more than 3 months ago. I see you use similar names for all your characters, so please make sure you are selecting the correct one for recovery. Also before making this request, make sure you have a slot available for the character to be recovered. We can't proceed with the request if you already have 3 characters in your account or if the name of the deleted character is already in use. Thanks!
  12. I must remind you that this is a pokemon game, not a place to have this kind of discussion or appropriate for you to fight for your beliefs on the subject. You are free to do so somewhere else, but here you must respect the rules stated on https://pokemmo.eu/code_of_conduct/ Short and simple, we are not going to allow talks about this subject. If you don't agree with this I suggest you to look for a different game to play instead of insisting in it, it will be easier for everyone, including you. Thank you!
  13. Hello! It depends on which method you used to download the game at first, but basically you will need to redownload and reinstall the game when there is an update available. I hope this helps!
  14. Hi! This problem should have been fixed yesterday already, if anyone else is having issues with this, please let us know. Are you using zoom mode on your device's settings? If anyone experiences issues with iOS usage, please contact our support on https://support.pokemmo.eu/ using your game account to login. We are working hard to improve this platform, and any feedback about it is helpful. Thank you for your time and patience!
  15. Hello! Please go to Settings > Utilities > Enable IPv6 and disable this option. This should solve this problem. Thank you!
  16. Hello! Forum account and game account are different. To login in the game, you need to create an account on https://pokemmo.eu/account/ Welcome to the community, I hope you will enjoy the game! ?
  17. Hello! The forum account and game account are not related. You need to go to this link to recover your username: https://pokemmo.eu/account_forgot_username/ I hope it helps!
  18. Hello! You can apply in our support platform https://support.pokemmo.eu/ Login with your game account, go to Support > Create ticket > Staff Applications > CM Application and after reading the Staff Application Rules, write your text to the SGMs responsible for recruitment. Good luck! ?
  19. No, there are no known client issues that cause the game to crash in NDS regions. Please contact us on the link I mentioned in my other comment so we can help you further. Thanks!
  20. Hello! We have an issue with the Android platform that affects some devices and causes the game to crash on Kanto and Hoenn regions. The known fix for now is to deactivate the sound in the game settings (not on device settings, it has to be on game settings). This issue doesn't happen on Unova or Sinnoh, it is only related to the GBA regions. If this fixes the problem for you, feel free to try using a music mod if you don't want to have the game muted. You can find some in this link: https://forums.pokemmo.eu/index.php?/forum/33-client-customization/ I'm sorry for the inconvenience, we are working to find the solution to this problem. About the HG/SS rom, this should be fixed in the next update. The roms are being loaded normally but the button doesn't change to "info". If you receive a message saying that the rom was loaded successfully, it will be working. It's important to mention that the Johto region is not available yet, it will be implemented in the game in the future. If you have any other issues, please contact us on https://support.pokemmo.eu/ using your game account to login. Thanks!
  21. We already have Russian in our official translation team, the work you are doing alone can be done through our translation platform. The way you work on your own translation is up to you. We are replying to your threads to help you, but don't expect us to change our UI for you. I will close this thread since the question was solved.
  22. This happens because the name of the item is too long. If you are translating, you can keep just the translated name, that will make the line shorter and it won't break the layout. If you change the layout by adding extra lines, it will break. We are not going to change this. As Desu mentioned, don't use extra lines and it will work as it should. Thanks!
  23. Olá! Por favor não esqueça de sempre colocar traduções em inglês nos seus posts aqui no fórum, é parte das regras. Verifique se você está na conta correta, você pode usar o link https://pokemmo.eu/account_forgot_username/?local=pt-BR para isso. Caso não encontre a sua conta, você pode criar uma nova e acessar o site https://support.pokemmo.eu com ela para criar um ticket para o suporte, explicando o problema e mencionando que você se lembrar sobre a sua conta, como por exemplo o nome do seu personagem ou nome de usuário da conta. Nem sempre conseguimos ajudar nesses casos, mas vamos ajudar com o que for possível para você recuperar sua conta. - Hi! Please don't forget to always put English translations in your posts here on the forum, it's part of the rules. Make sure you are on the correct account, you can use the link https://pokemmo.eu/account_forgot_username/?local=pt-BR for this. If you can't find your account, you can create a new one and go to https://support.pokemmo.eu with it to create a support ticket, explaining the issue and mentioning what you remember about your account, such as for example your character name or account username. We can't always help in these cases, but we will help with whatever we can to get your account back.
  24. This is obtained through Settings > Utilities in game.
  25. Hello! I believe what you saw was a music mod. You can find some in this section here in the forum: https://forums.pokemmo.eu/index.php?/forum/33-client-customization/ I hope this helps!
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