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Damian

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Posts posted by Damian

  1.  

    Hello,

     

    If you want to appeal a ban you  may do so by raising a ticket at our support portal:

    https://support.pokemmo.com/support/

     

    Please ensure that you log in using the credentials of the affected account.

     

    If you have already raised an appeal ticket, please wait patiently for a reply. If you have already appealed and your appeal was rejected, then the decision is final and the ban is irreversible. There is  no further line of appeal. Additionally, bans which are more than 6 months old are also irreversible. Unless you have been told otherwise, you may make a new account if you wish to play the game again.

     

    _____

     

    你好,

     

    如果您想对禁令提出上诉,可以通过在我们的支持门户网站上提交请求来进行:

    https://support.pokemmo.com/support/

     

    请确保您使用受影响帐户的凭据登录。

     

    如果您已经提出申诉,请耐心等待回复。 如果您已经提出上诉并且您的上诉被拒绝,则该决定是最终决定,并且禁令是不可逆转的。 没有进一步的上诉途径。 此外,超过 6 个月的禁令也是不可撤销的。 除非另有说明,否则如果您想再次玩游戏,可以创建一个新帐户。

  2. Hello,

     

    If you would like to appeal a ban please do so by raising an appeal ticket at our support portal, ensuring that you log in with the credentials of the affected account:

    https://support.pokemmo.com/support/

     

    Appeals through other channels like forum posts will not be considered.

     

    Thank you.

     

    _____

     

    你好,


    如果您想对禁令提出上诉,请在我们的支持门户上提出上诉票,并确保您使用受影响帐户的凭据登录:

    https://support.pokemmo.com/support/


    通过论坛帖子等其他渠道提出的申诉将不予考虑。


    谢谢。

  3. 你好,

    如果您想对禁令提出申诉,请在我们的支持门户上提交支持请求,并确保您使用受影响帐户的凭据登录:
    https://support.pokemmo.com/support/

    此外,请记住附上您的消息的英文翻译,因为这是使用论坛的要求。

     

    _____

     

    Hello,

    If you would like to appeal your ban, please submit a support request on our support portal and make sure you are logged in using the credentials of the affected account:
    https://support.pokemmo.com/support/

    Additionally please remember to include an English translation of your messages as it's a requirement of using the forums.

  4. On 9/3/2023 at 2:16 AM, caioxlive13 said:

    Wdym? Lure doesn't increase the chance of it founding or the encounters extra maked by lure is ignored when system determine if the encounter will be replaced by suicune/raikou/entei or not?

    Updated for clarity; what I meant was that using Lures doesn't affect the encounter chance. It will obviously increase the rate at which encounters happen.

     

      

    On 9/2/2023 at 12:32 PM, LeZenor said:

    I think the fact that it hasn't already happened yet is a pretty alarming. I get that Raikou has only been made available yesterday but given pokemmo current population, I cannot fathom the fact that no player has encountered and caught both of them yet. The odds of that being the case seems ridiculously low. I could still be wrong though

    On 9/2/2023 at 1:00 PM, DOOM said:

    i've been looking for raikou for 12 hrs uninterrupted with single encounters all the time and he hasn't come up, i didn't see anyone in the chat who had both legendaries with the same OT in that time span either. thank you very much.

    Apologies guys, I was mistaken on this one and it was in fact a bug. It has since been fixed though.

  5. 3 hours ago, dorland said:

    What about the bug? Many people are saying about a bug if you got suicune, raikou dont appear and we dont know until now one player who have suicune and raikou at same time whit same ot

     

    1 hour ago, DavidGPS said:

    I agree with this comment! I'm observing this in the game with other players who, like me, also caught Suicune; this seems to be a bug.

    Given that the number of encounters required to find them is very high, it'd be difficult to prove whether this is a bug. It's much more likely that you found Suicune disproportionately quickly and thus feel that Raikou should be found just as fast, which is not the case. However, if you do genuinely believe it's a bug (and I would encourage you to do upward of 30k encounters to be certain), you can raise a bug report ticket at our support portal and our bug team will of course look into it: https://support.pokemmo.com/support/

  6. Hello,

     

    If you have already raised an appeal ticket, please wait patiently for a reply. We do not deal with appeals outside of our support platform, and posting on our other services such as the forums will not accelerate your appeal's assessment. Thank you.

  7. Hello,

     

    If you would like to appeal a ban please log in to our support portal with the affected account and raise an Appeal ticket:

    https://support.pokemmo.com/support/

     

    If you have already appealed your ban and the appeal was rejected then the decision is final and the ban is permanent. Posting on the forums will not change the outcome. Unless you have been told otherwise, you may make a new account if you wish to play the game again. Thank you.

  8. Hello,

    Posting on the forums will not make the reply faster. Please wait patiently for a reply to your ticket.

    Additionally, please be aware that it is a requirement of using the Forums to include an English translation of your post.

    _____

    你好,

    在论坛上发帖不会使回复更快。 请耐心等待您的工单回复。

    此外,请注意,使用论坛时必须包含您帖子的英文翻译。

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