WolfgangDamien Posted July 29, 2021 Share Posted July 29, 2021 After a hiatus of several years because real life sucks, I am back! Sort of. I tried downloading PokeMMO and every time I try to log in, the client crashes. I have all the roms in the right places. I tried uninstalling and reinstalling several times. I tried to repair the client. I updated Java to the latest version. I even got back into my old account. I have a crappy old windows 7 64-bit and thats what I downloaded, which, according to the system requirements page, that should still work. Finally, I submitted a support request. Is there anything else I can do? Am I missing something? Or do I just wait? Link to comment
Eggplant Posted July 29, 2021 Share Posted July 29, 2021 (edited) 46 minutes ago, WolfgangDamien said: After a hiatus of several years because real life sucks, I am back! Sort of. I tried downloading PokeMMO and every time I try to log in, the client crashes. I have all the roms in the right places. I tried uninstalling and reinstalling several times. I tried to repair the client. I updated Java to the latest version. I even got back into my old account. I have a crappy old windows 7 64-bit and thats what I downloaded, which, according to the system requirements page, that should still work. Finally, I submitted a support request. Is there anything else I can do? Am I missing something? Or do I just wait? Welcome back! I think I remember you posting in a bunch of art contest way back. Anyways, it's hard to say, client crash could be a bunch of reasons. Depends what the crash log says. When submitting a support request, it should require you to post your console.log file. Pretty much the only way to figure out what's specifically wrong, other than tossing wild guesses. If you've already attached console log to a support request, may as well wait. Most forums normies don't know how to read crash logs and can't help much faster. If you haven't, edit your support request and add the console.log. You'll get a faster response. Edited July 29, 2021 by Eggplant WolfgangDamien 1 Link to comment
Gilan Posted July 29, 2021 Share Posted July 29, 2021 Man it's always crazy to see old names pop up again. I remember your name. Wish I could help, but I'd echo what Eggplant said. Even when I was the Support Request Head moderator, 90% of the time I just punted the error to Dasu. WolfgangDamien 1 Link to comment
Teddiursa Posted July 29, 2021 Share Posted July 29, 2021 Hello! If login on https://support.pokemmo.eu/ using your game account and go to Support > create ticket > client crash and use the error number (click on "yes" in the error message and copy the error number it gives), we will be able to help you further. Before doing that, you can make sure your graphic drivers are updated. Thank you! Quote Even when I was the Support Request Head moderator, 90% of the time I just punted the error to Dasu. This is usually not needed anymore, the support team can deal with these issues a lot of the times. The best is to contact a support moderator, which right now consists on Revz, Sethsen, BrokenBulb and me as support leader. WolfgangDamien 1 Link to comment
Gilan Posted July 29, 2021 Share Posted July 29, 2021 1 hour ago, Teddi said: This is usually not needed anymore, the support team can deal with these issues a lot of the times. The best is to contact a support moderator, which right now consists on Revz, Sethsen, BrokenBulb and me as support leader. Yeh, I was more digging at my own incompetency. Teddi and team are 1000000x more competent than I ever was ? Link to comment
WolfgangDamien Posted July 29, 2021 Author Share Posted July 29, 2021 3 hours ago, Teddi said: Hello! If login on https://support.pokemmo.eu/ using your game account and go to Support > create ticket > client crash and use the error number (click on "yes" in the error message and copy the error number it gives), we will be able to help you further. Before doing that, you can make sure your graphic drivers are updated. Thank you! Yes I have done exactly that. I also spent the night updating my computer because it hasnt had internet access in about 5 years. I am 99% positive it is something I still need to update on my end, Im just not sure what yet. Thank you! Now we wait. I may go ahead and send an updated ticket after I am certain all my updates took. Link to comment
WolfgangDamien Posted July 29, 2021 Author Share Posted July 29, 2021 MUAHAHAHAAAA!!! YESSSSS!! IT'S ALIVE!!!!! ...*ahem* I mean, I got it working! Yay! After about 24 straight hours of updates.... HumongousNoodle, Teddiursa and nwicakson 3 Link to comment
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