josedelgado Posted October 20, 2023 Share Posted October 20, 2023 Hello, I have been trying for 1 day to be able to show my appeal of my sudden ban but there is a problem. Yesterday I spoke with who I have the problem and with whom the only problem occurred in the game. and he told me that that they have not yet responded to the report and I believe that they did this out of malice, I tried to capture them when I spoke yesterday so that they could examine it and tell me that I am right and if I do not have Link to comment
josedelgado Posted October 20, 2023 Author Share Posted October 20, 2023 right, I have another proof that if you check my profile, the only one who gave me things and sold me was Mr. ashcomepaleta and the others were without anything to do with it because they were from the chat exchange and sometimes the things that I won in the auction and I can't find where the problem is, I do what every player does and I don't want them to send me any more links to go to the support section Link to comment
josedelgado Posted October 20, 2023 Author Share Posted October 20, 2023 ya e y do and the only thing they tell me is that the appeal has been rejected and even with my evidence that it was useful to take so much capture and have so much evidence so that in the end I cannot recover my account Link to comment
CanadaSorry Posted October 20, 2023 Share Posted October 20, 2023 https://support.pokemmo.com/ IIZapperII and BrokenJoker 2 Link to comment
josedelgado Posted October 20, 2023 Author Share Posted October 20, 2023 Hello, is there someone who can help me? Help I think the ticket they gave me was not mine I think they were wrong because in the only report I am on I have the evidence to prove and appeal the ban but they made a fake ticket and I assure you because if they get into my account you will see Link to comment
josedelgado Posted October 20, 2023 Author Share Posted October 20, 2023 Que todos los trade que yo e hecho no e tenido ni un problemas y sé que si el sistema me me quiso dejar el ban es por un error ya que todo lo he hecho vía legal Link to comment
CanadaSorry Posted October 20, 2023 Share Posted October 20, 2023 Have patience. They are being overloaded with support requests. I very much doubt its a fake support ticket. What i think happened, is youve submitted a ticket, given your evidence and then recieved an automated message in return (from a robot) and when a 2nd party is finished examining the evidence youve provided, youll get a response from a real live human Link to comment
CanadaSorry Posted October 20, 2023 Share Posted October 20, 2023 Dont make another ticket. Just have some patience and they will get to you when they can. Its pretty clear somethings wrong. Either we have a shit ton of people tampering with the game, or theres something being flagged as tampering and its not the players fault. Either way, staff will resolve the issue when they get to it Link to comment
josedelgado Posted October 20, 2023 Author Share Posted October 20, 2023 They told me that after 3 days I will not be able to make a claim for the account, I have already made a ticket and it came out that I am the scammer when I passed proof and captured everything I believe that the system has a fault and has to Link to comment
josedelgado Posted October 20, 2023 Author Share Posted October 20, 2023 I have to correct this, it's the second day, I only have 3 days left to be able to file an appeal claim but it won't let me file any more appeal tickets. Link to comment
Goku Posted October 20, 2023 Share Posted October 20, 2023 2 minutes ago, josedelgado said: I have to correct this, it's the second day, I only have 3 days left to be able to file an appeal claim but it won't let me file any more appeal tickets. Just give them some time. This is a serious issue that is occuring after the previous update. Please have some patience with staff. They are aware and they're on it. Link to comment
josedelgado Posted October 20, 2023 Author Share Posted October 20, 2023 Ok I'll be patient but I'm sure something is wrong with the game I'll be on the lookout and be public not so often but I'll be patient and let justice be done why it can't continue passing mistakes Link to comment
CanadaSorry Posted October 20, 2023 Share Posted October 20, 2023 10 minutes ago, josedelgado said: I have to correct this, it's the second day, I only have 3 days left to be able to file an appeal claim but it won't let me file any more appeal tickets. You have 6 months to make an appeal but can only have one appeal going. Once its done, thats it. If you made the ticket yesterday then youve done your part, nothin left to do but...... Wait.... Link to comment
Diosgoku Posted October 20, 2023 Share Posted October 20, 2023 Hello, I also have the same problem but I don't know why they banned my account for scamming if the only thing I do on it is farm and the only time I received a pokemon was for free from the same Link to comment
CanadaSorry Posted October 20, 2023 Share Posted October 20, 2023 Just now, Diosgoku said: Hello, I also have the same problem but I don't know why they banned my account for scamming if the only thing I do on it is farm and the only time I received a pokemon was for free from the same https://support.pokemmo.com/ https://support.pokemmo.com/knowledgebase/article/tampering-ban Make an appeal, youll get an automated response but staff will eventually get back to you Link to comment
Diosgoku Posted October 20, 2023 Share Posted October 20, 2023 In the same way as Ashcomepaleta I already reported it but I can't make any more tickets and I think that this guy has something to do with it and there are more people involved, they have to solve that problem Link to comment
Diosgoku Posted October 20, 2023 Share Posted October 20, 2023 My brother's account was also banned because of that guy or someone else because something is happening inside the game. It's useless now, I can't make the ticket again. Link to comment
Elizn Posted October 20, 2023 Share Posted October 20, 2023 Please be patient with appeal tickets. All bans need to go through https://support.pokemmo.com If you have received a reply to your appeal and it is rejected. The decision stands. Unless appeals say otherwise, you can create a new account and play again. CanadaSorry 1 Link to comment
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