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Teddiursa

Support Manager
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Posts posted by Teddiursa

    little justice

    in General Discussion

    Posted

    Hello, NoShinyForYou.

     

    Staff is made by volunteers who donate their free time to make the game better and a healthier place. They have jobs, school etc outside of the game, so it's expected that they won't be present 24 hours per day. If you have a complaint about a Staff member, you are free to contact SGMs whenever you want.

     

    That said, the answer given to you on your other thread wasn't from a Staff member. Mods+ do not mute because they want to, they mute because rules are being broken and this player is for whatever reason listed on our Code of Conduct being removed from the chats (or from the game, in case of a ban) at that time for the length that is appropriate.

     

    You are free to complain about our rules and who applies the rules, but if you're going to behave like

     

    [CHANNEL][ES][CHANNEL: 4] NoShinyForYou : que metodo anticonceptivo recomiendadan?
    [CHANNEL][ES][CHANNEL: 4] NoShinyForYou : el nitrato de.meterla??
    [CHANNEL][ES][CHANNEL: 4] NoShinyForYou : sigo buscando team que hagan orgias
     
    it's just expected that you will receive a punishment. If you still judge that the punishment is unfair after being more familiar with our Code of Conduct, you need to make an appeal on https://support.pokemmo.eu/ as you were already instructed in your other thread.
     
    Thank you for your time!

    Am I missing something?

    in General Discussion

    Posted

    Hello!

     

    If login on https://support.pokemmo.eu/ using your game account and go to Support > create ticket > client crash and use the error number (click on "yes" in the error message and copy the error number it gives), we will be able to help you further.

     

    Before doing that, you can make sure your graphic drivers are updated. Thank you!

     

     

    Quote

    Even when I was the Support Request Head moderator, 90% of the time I just punted the error to Dasu.

    This is usually not needed anymore, the support team can deal with these issues a lot of the times. The best is to contact a support moderator, which right now consists on Revz, Sethsen, BrokenBulb and me as support leader.

    jogo fechando sozinho

    in General Discussion

    Posted

    Olá!

     

    Precisamos de mais informações para poder ajudar, como por exemplo em qual plataforma você joga, se você recebe alguma mensagem de erro antes do jogo fechar etc. Por favor nos envie essas informações no https://support.pokemmo.eu/ logando com a sua conta do jogo.

     

    No futuro, por favor não esqueça de acrescentar uma tradução em inglês aos seus posts, é parte das regras do fórum. Obrigada!

     

    -

    Hello!

     

    We need more information to be able to help, such as which platform you play on, if you get any error messages before the game closes etc. Please send us this information at https://support.pokemmo.eu/ logging in with your game account.


    In the future, please don't forget to add an English translation to your posts, it's part of the forum rules. Thanks!

    Help/Ayudita

    in General Discussion

    Posted

    Hi! Thank you for your support!

    Please talk to Xsolla's support about this problem. To do so, please open the Gift Shop in game, click on "Get More Reward Points" and proceed the the page where you choose the amount of Reward Points you would like to obtain.

     

    If you are on PC, you will see a purple chat bubble at the bottom left in this page, as shown on https://i.imgur.com/Cvlgyqo.png

    If on Android, it will be a button at the end of the page, like on https://i.imgur.com/dS6tU2P.png

     

    If the problem is still not resolved after talking to them, take a screenshot of their response and send it to us so we can help further on https://support.pokemmo.eu/

    You need to go on Support > Create ticket > Support Request > Reward Points Issue

    Thank you!

     

    -

    ¡Hola! ¡Gracias por tu apoyo!

    Por favor hable con el soporte de Xsolla sobre este problema. Para hacerlo, abre la Tienda de Regalos en el juego, haz clic en "Obtener más puntos de recompensa" y continúa en la página donde eliges la cantidad de puntos de recompensa que te gustaría obtener.

     

    Si está en una PC, verá una burbuja de chat púrpura en la parte inferior izquierda de esta página, como se muestra en https://i.imgur.com/Cvlgyqo.png

    Si está en Android, será un botón al final de la página, como en https://i.imgur.com/dS6tU2P.png

     

    Si el problema aún no se resuelve después de hablar con ellos, tome una captura de pantalla de su respuesta y envíenosla para que podamos ayudar más en https://support.pokemmo.eu/

    Debe ir a Soporte> Crear ticket> Solicitud de soporte> Problema de puntos de recompensa

    ¡Gracias!

    Forgotten password

    in General Discussion

    Posted

    Hello! Please make sure that when trying to recover your password in the website, you are typing the correct username of the account (players often get username and character name confused when trying to recover credentials) and checking the same email that was registered when you created the account.

    If you still don't manage to recover your account, please create a new one and contact us on https://support.pokemmo.eu/ giving us the information you remember about it (character name, email used etc) so we can check if it's possible to help you. Thank you!

    modo compatibilidade não aparece

    in General Discussion

    Posted

    Olá! Se baixar o instalador novamente de nosso site e reinstalar o jogo não funcionou, significa que infelizmente não há mais suporte para o seu dispositivo. Se você tem um backup do jogo antes de reinstalar, você pode usar esse backup, conforme anunciamos nesse link:

     

     

    Se não tem esse backup, infelizmente não há nada que possa ser feito, sinto muito por não podermos ajudar mais.

    -

    Hello! If downloading the installer again from our website and reinstalling the game did not work, it unfortunately means that your device is no longer supported. If you have a backup of the game before reinstalling, you can use this backup as we warned on this link:

     

     

    If you don't have this backup, unfortunately there's nothing that can be done, I'm sorry we can't help more.

    We demand that he be expelled MOD "Sethsen" (Hispanic community)

    in General Discussion

    Posted

    1 hour ago, Exterminador said:

    He does a nefarious job, he bans for banal reasons, he uses the excuse of political correctness to perpetuate horrible stereotypes, he seems more like a dictator and I speak for many of the Hispanic community that we are fed up with this type of clowns who do not know how to properly moderate the chat

     

    We demand that he be expelled

    Hello, Kachumbus. I have a better idea that might actually work for you to not get punished, maybe next time check our Code of Conduct pointed by Bearminator before using the public chats and avoid saying things such as

     

    [28/05/2021 06:26:59][CHANNEL][ES][CHANNEL: 1] Kachumbus : Chigga = Chino + Nigga (busquen el meme) XD

     

    We do not tolerate the use of racist slurs in the public chats, please inform yourself better next time you decide to come do these claims and embarrass yourself in public before talking to a SGM directly about your issues with a staff member. I will close this thread to save the rest of your dignity.

    Como eu recupero meu personagem?

    in General Discussion

    Posted

    Olá! Para recuperar seu personagem por favor faça um pedido de suporte nesse link: https://support.pokemmo.eu/

    Você precisa acessar com a conta em que o seu personagem estava e ir em Suporte > Criar Ticket > Pedido de Suporte > Recuperar personagem e preencher os dados pedidos, selecionando o personagem que você quer recuperar. Se você não encontrar o nome do seu personagem na lista, significa que você está acessando a conta errada. Caso seja esse o problema, você pode verificar outros usernames que você tem em https://pokemmo.eu/account_forgot_username/

    Espero que isso ajude. :)

     

    No futuro, por favor coloque uma tradução em inglês nos seus posts aqui, é parte das regras do fórum. Obrigada!

     

    -

    Hello! To recover your character please place a support request at this link: https://support.pokemmo.eu/

    You need to login with the account your character was in and go to Support > Create Ticket > Support Request > Character Recovery and fill in the requested information, selecting the character you want to recover. If you cannot find your character's name in the list, it means that you are accessing the wrong account. If this is the problem, you can check other usernames you have at https://pokemmo.eu/account_forgot_username/

    I hope this helps. :)


    In the future, please add an English translation in your posts here, it is part of the forum rules. Thanks!

    ¿Alguien lo suluciono?

    in General Discussion

    Posted

    Hello! We have been investigating this issue, I apologize for the inconvenience. For now, you can try downloading the link https://www.azul.com/downloads/?version=java-11-lts&os=windows&package=jdk scrolling down to "Download Azul Zulu Builds of OpenJDK".

    If that doesn't work, try deleting the old PokeMMO installer, restart your computer and download a new installer from https://pokemmo.eu/downloads/windows/

    If after restarting the PC and using the new installer this problem isn't solved, please contact us on https://support.pokemmo.eu/ using your game account to login and informing that you already made those steps, with a screenshot of the error message you get so we can investigate further. Thank you!

     

    -

    ¡Hola! Hemos estado investigando este problema, le pido disculpas por las molestias. Por ahora, puede intentar descargar el enlace https://www.azul.com/downloads/?version=java-11-lts&os=windows&package=jdk desplazándose hacia abajo hasta "Descargar Azul Zulu Builds of OpenJDK" .

    Si eso no funciona, intente eliminar el antiguo instalador de PokeMMO, reinicie su computadora y descargue un nuevo instalador de https://pokemmo.eu/downloads/windows/

    Si después de reiniciar la PC y usar el nuevo instalador este problema no se resuelve, contáctenos en https://support.pokemmo.eu/ usando su cuenta de juego para iniciar sesión e informar que ya realizó esos pasos, con una captura de pantalla de el mensaje de error que recibe para que podamos investigar más a fondo. ¡Gracias!

    pokemmo fatal error, eng - esp

    in General Discussion

    Posted

    Hello! Please open up the PokeMMO folder, navigate to the jre/bin folder and replace the "java.exe" and "javaw.exe" with the version that matches your installed client:

     

    64-bit version: https://dl.pokemmo.eu/download/windows-x64-patched.zip
    OR

    32-bit version: https://dl.pokemmo.eu/download/windows-i686-patched.zip  

     

    If you are not sure which version you have installed, please reinstall the game and use the matching bit version.

    The easiest way to open the PokeMMO folder is to run the installer and click the "Open PokeMMO folder" after installing, or open the folder you installed to previously manually.

    Then try to run the game again and let us know the result. Please let me know if you need any assistance with this. Thank you!

     

    -

    Hola! Por favor abra la carpeta PokeMMO, navegue hasta la carpeta jre/bin y reemplace "java.exe" y "javaw.exe" con la versión que coincida con su cliente instalado:


    Versión de 64 bits: https://dl.pokemmo.eu/download/windows-x64-patched.zip
    O

    Versión de 32 bits: https://dl.pokemmo.eu/download/windows-i686-patched.zip


    Si no está seguro de qué versión ha instalado, vuelva a instalar el juego y utilice la versión de bits correspondiente.

    La forma más fácil de abrir la carpeta PokeMMO es ejecutar el instalador y hacer clic en "Abrir carpeta PokeMMO" después de la instalación, o abrir la carpeta que instaló anteriormente de forma manual.

    Luego intente ejecutar el juego nuevamente y háganos saber el resultado. Por favor, avíseme si necesita ayuda con esto. Gracias!

    Fatal render error

    in General Discussion

    Posted

    Olá! Por favor entre em contato conosco no site https://support.pokemmo.eu/ usando a sua conta do jogo para logar, em Pedido de Suporte > Crash do Client e informe o código do erro para que possamos investigar.

    No futuro, por favor acrescente uma tradução em inglês aos seus posts aqui, é parte das regras do fórum. Obrigada!

    -

    Hello! Please contact us in the website https://support.pokemmo.eu/ using your game account to login, in Support Request > Client Crash and inform the error code so we can investigate.

    In the future, please add an english translation to your posts here, it's part of the forum's rules. Thank you!

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