[backpack problem -.-]

Hi! I can't say I heard anything about this issue, I'd like to investigate further. Can you please contact us on our Support from the account that is having the issue? We are going to need more information. Thanks!

[help please]

1 hour ago, Alejouz said:

I tried like 3 times and it didn't work, anyway thanks 

Hi, in what moment do you get this black screen? Does the game close or it just stays in this black screen?

 

[Android Mobile Black Screen]

6 hours ago, Dsniel said:

The same thing happens to me and I already updated

If you are still having the black screen issue after updating as I suggested above, please contact us on https://support.pokemmo.com with your game account and make a ticket on Support Requests so we can investigate this further. Thanks!

[Bugged out]

1 hour ago, akaHeroGarou said:

After a while, I was able to login. But it still crashed after selecting a follower

If you are using any mods, please try disabling them. If this doesn't solve the crashing issue, contact us on https://support.pokemmo.com/ with the error report number, if you have it. You can get by clicking on "yes" in the error message, if you receive any.

[Bugg en la tienda]

Hello! This issue was dealt with in the ticket you made in our support platform, please check our answer there if you haven't yet. I apologize for the inconvenience caused.

[Android Mobile Black Screen]

Hello, this issue was fixed in the last update. Please download the game again from https://pokemmo.com/downloads/android/ and install it, this should fix the black screen issue.

 

Also reminder to always add an english translation to your posts, it's part of the forum's rules. Thanks!

[Bugged out]

Hello! We are investigating this issue, it should be fixed soon. Please avoid holding the A or any other buttons, short pressing them should avoid this issue. I apologize for the inconvenience.

[Teddy Needs Help!（Friday, 7th October）]

I do not need help, I am an independent girl bear cub. @Xi Teddiursa-themed events will always have all my support regardless.

[How to recover my account]

4 hours ago, Elizn said:

I would have suggested this, but if they need to recover their password they won't be able to login to support

Usually in these cases we recommend to create a new account if they don't have an alt and contact us on support as Edwardinho mentioned. We can't help with account issues outside of our support platform, so it's fine to do this. ^^

 

About the issue the thread is about, not always we are able to help in case the user doesn't have access to the email registered in the account and doesn't remember the account's credentials, but with a request in out support platform, I can take a look to see if it's possible to help in some way.

 

Thanks!

[[Sigs][Userbars][Banners][Logos] Requi's Design Studio [CLOSED]]

18 hours ago, Requi said:

Finished Order for Teddi!

 

Absolutely adorable and exactly what I wanted, thank you very much! ❤️

[Another newbie here!]

Hi, nice to meet you and welcome to PokeMMO! I'm glad you're having fun!

 

If you need any help, please contact our support anytime, you can do so through the menu in game or in the website https://support.pokemmo.com/ using your game account to login.

 

See you around!

[That error :(]

Hello! Try switching the roms you are using if you already uploaded them, this is often caused by a rom issue. You can also try to free some space in your device if needed.

 

If the problem persists, please contact us on https://support.pokemmo.com using your game account to login. Thanks!

[If you had to be stuck with one region which one would it be]

From those options, definitely Sinnoh. It's a huge region with lots of nice places to see and it has the cutest mons.

If I'd choose from all existent regions, Kalos would be the one I would go, and I would sell my house if needed to have a pet Tyrantrum. I love dinos.

[Could not load main update feed]

Hi! If nothing changed on your device or internet, it could be a temporary connection issue, which is the most common cause for this situation.

 

If it persists, please try to restart your modem and device. You can also test using a different device on the same network and/or use a different network in your device to see where exactly the problem would be.

 

If you need further help, please contact us on https://support.pokemmo.eu using your game account to login. Thanks!

[Party Panel resets everytime i log in]

Hello! This is the normal behavior of it, there is no way to save the position of the party UI and it will reset to the default position everytime you relog.

[problem with installation]

Hi! Please check if your graphic drivers are updated and installed correctly. You can also try downloading the game again from https://pokemmo.eu/downloads/windows/ and executing the new installer.

 

If none of this works, please contact us about this on https://support.pokemmo.eu/ using your game account to login so we can investigate further what could be causing this in your device.

 

Thanks!

[iPhone control support]

Hello! Currently the iOS platform doesn't have controller support. We plan to add it in the future, but there is no estimated time for it.

 

 

[I can’t find the "search" button]

Hi! Thank you for reporting this problem.

 

It is an issue the translation for some languages that broke the layout of the advanced search. It should be fixed for the next update.

If you drag the advanced search window, the buttons will show, so you don't need to change the UI scale.

 

If you continue having this issue after the next update, please contact us on https://support.pokemmo.eu/

 

I apologize for the inconvenience.

[Help with the new client]

2 hours ago, Balanth said:

Thank you for your attention! I'll be waiting for any notice:)

This problem should be solved, please try to update the game again. If you continue to have issues with it, please contact us on https://support.pokemmo.eu/ using your game account to login. Thanks! ?

[Help with the new client]

¡Hola! Estamos investigando este problema, disculpe las molestias. No tengo un tiempo estimado para solucionar este problema, pero será tan pronto como podamos.

En el futuro, recuerde agregar traducción al inglés a sus publicaciones aquí en el foro, es parte de las reglas del foro. ¡Gracias!

 

-

Hi! We are looking into this problem, I'm sorry for the inconvenience. I don't have an estimated time for this problem to be fixed, but it will be as soon as we can.

In the future, please rememberto add english translation to your posts here in the forum, it is part of the forum's rules. Thank you!

[Deleted wroung account]

1 hour ago, SplitShadow said:

I couldnt even submit the ticket... when i tried to submit it after filling it all out it just gave me a message saying this character can not be recovered... this sucks

The only reason why a character in the list can't be selected for recovery is if it was deleted more than 3 months ago.

I see you use similar names for all your characters, so please make sure you are selecting the correct one for recovery.

 

Also before making this request, make sure you have a slot available for the character to be recovered. We can't proceed with the request if you already have 3 characters in your account or if the name of the deleted character is already in use. Thanks!

[Why are we so disrespectful to a PLANT?]

I must remind you that this is a pokemon game, not a place to have this kind of discussion or appropriate for you to fight for your beliefs on the subject. You are free to do so somewhere else, but here you must respect the rules stated on https://pokemmo.eu/code_of_conduct/

 

Short and simple, we are not going to allow talks about this subject. If you don't agree with this I suggest you to look for a different game to play instead of insisting in it, it will be easier for everyone, including you. Thank you!

[how to update ios pokemmo?]

Hello! It depends on which method you used to download the game at first, but basically you will need to redownload and reinstall the game when there is an update available. I hope this helps!

[How is PokeMMO performing on iOS?]

12 hours ago, Chewk said:

The IPA leads to a 404 page

Hi! This problem should have been fixed yesterday already, if anyone else is having issues with this, please let us know.

 

12 hours ago, Chewk said:

My only issue is the ui. I’m using an iPhone 12, so some of the Pokémon are covered up. Also, the button to access the menu is so far in the corner it’s kinda hard to activate it

Are you using zoom mode on your device's settings?

 

If anyone experiences issues with iOS usage, please contact our support on https://support.pokemmo.eu/ using your game account to login. We are working hard to improve this platform, and any feedback about it is helpful. Thank you for your time and patience!

[Update issue]

16 hours ago, SuperNoobSmoke said:

i cant stay on the game for more then 2 mins without being dced from the game so ya hope they can fix this i tryed reinstalling the game and rom and tryed on my labtop and still geting dc ed

 

Hello! Please go to Settings > Utilities > Enable IPv6 and disable this option. This should solve this problem. Thank you!