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Teddiursa

Support Manager

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Posts posted by Teddiursa

    Hi,

    I checked your ticket, and you indeed report one specific player you had observed for botting, and described the issue with botting in general with some information about it.

    The answer you received in the support section was appropriate. The technical support is not the correct place for this.

    On 6/15/2025 at 12:58 PM, Highonlife22 said:

    This was not meant to be a player report but a report on a larger issue. When I posted as a player report i felt the focus was on a specific player and not the broader issue.

    I am also reading your report and the answer given to you, and your concerns were addressed. We informed you we would investigate the player you mentioned, we answered everything we could from your questions and concerns, gave all the information we could give, and explained there are things we cannot disclose about our investigation methods. I fail to see what else you believe could have been said there, unless you wanted specific information we cannot give.

    Aside from what Revz already addressed about support, I would also like to address the:

    On 6/15/2025 at 10:20 AM, Highonlife22 said:

    Limited ability to give meaningful feedback to staff outside of suggestions buried in the forum.

    The staff working on support is not involved with the development of the game. We cannot do anything with suggestions for the game there. The Suggestion Box in the forum is the appropriate place to show your ideas for the people involved with it, and I assure you they are seen. If you want to provide feedback or ideas about the game, you would want to do that for the developers, not for the support staff.

    As we said in your report's answer, we are aware of the issues you reported and we already do take measures against it. We just can't give any specific information about it.

    Since there are no changes to be made from this suggestion, I will close it. Thank you!

    Hello!

    We already have support for Russian translation, but the translator who was starting to work on it has been long inactive. We are looking into recent new applicants, but it might take a while for the translation to be available in game, since it requires at least half of it to be complete and there is a lot to be worked on.

    You can, however, use roms in your preferred language if you don't yet. We do not translate NPC dialogues, for example, this comes from the rom you are using.

    Hi,

    17 hours ago, Capimmo said:

    I would like to know if what is mentioned in the statement applies generally to all three characters on the same account, or if it refers only to a specific character

    All characters will be considered individually. The only account-related requirements are if the account has made a donation or if the account is banned. In both cases, no character in that account will be considered inactive, regardless of the character's played time.

    17 hours ago, Capimmo said:

    On my second account, all three characters have less than 40 hours of playtime

    If you haven't logged in these characters for the period of time mentioned in the announcement according to each of their played times and they are within the conditions mentioned, they might lose their names.

    image.png

    17 hours ago, Capimmo said:

    On the other hand, on my main account, two characters have 70 and 76 hours respectively

    If your main account is within the conditions mentioned, these characters might lose their names if you haven't logged in them for over 4 years.

    17 hours ago, Capimmo said:

    and my main character has 206 hours of playtime

    This character will not be considered inactive.

    17 hours ago, Capimmo said:

    I would like to know the maximum time a account can remain inactive before it gets suspended

    Accounts will never be considered inactive, only characters. Accounts never get deleted without the user requesting it in our support.

    Please note that the characters considered inactive will not be suspended, banned or be inaccessible in any way. As ClosedBox mentioned, players who lose their names will need to choose a new name in the next time they login in that character.

    It's also important to notice that from 1st June to 1st July, it will only be possible to lose the name if another player claims it with an existing character using a Name Change Contract. After that, it will also be possible to claim names from inactive characters when creating a new character. In any case, you will not automatically lose the character names, it will require another player claiming them. This means that if no one claims your inactive character's name, you will not be prompted to change your name when you login the next time.

    If you believe any of your characters might lose their name and you don't want that to happen, please login in them once before tomorrow to be safe.

    On 4/23/2025 at 7:56 PM, Elizn said:

    Teddi: Day 1 I really didn't mean to ignore you q.q but thank you for being patient with me and being friendly and approachable

    I don't know what you mean, I don't remember you ever ignoring me, especially not on your first day as CM. But if anything like that happened, as you see, I have no resentments, as I don't even remember it. lol

     

    I hope everything goes well for you and that you'll always be happy! Just never forget about the :helpme:, that pineapples don't belong on pizza, and that cheese is a way of life.

    Thank you for being part of our story and for sharing all the fun moments with us. You are a fun person to be around, smart and kind. You'll always have people here wishing for your success and happiness. ❤️ 

     

    My dms and Discord are always open to say hi and share cute doggo pictures. :beardino:

    Hi,

     

    This always existed, it isn't something we changed. You can see all moves Nidorina learns on https://bulbapedia.bulbagarden.net/wiki/Nidorina_(Pokémon)/Generation_I_learnset#By_TM/HM

     

    As you see in this link, Thunder is among the TMs it can learn since gen 1. It's also very common for pokemons to have moves of other types in their learnset, for example Double Kick, which is a fighting type.

     

    Thank you for your suggestion.

     

     

    While we do not mind the discussion about the win trading ban, we cannot allow personal attacks and derailing. If other players broke the rules, please make a report with any evidences you might have in our player reports. Publicly calling people out is not tolerated, and it's not the subject of this thread.

     

    Since this thread is heated and the argument is becoming personal, I will close it. There is another thread about this subject that we will leave open for now. If you wish to participate on that one, please do so respecting the rules and the other players.

     

    We hear your opinions and analysis about the ban and we are reviewing the case. The banned player's appeal will be answered as soon as we can. Thank you for your patience.

    2 hours ago, TallyHack said:

    I can't figure out how to make a support account to create a ticket there.

    For future reference, you don't need a support account. The account you use there is your game account.

    You can also access easily our support platform in the in game menu on the option "Support Request". If you use this option, you will automatically login in the support with the account you are using in game.

    We gave you all the answers we can. As I told you in your last ticket, our support does not offer editing or creating assets, we don't even have the tools to do so.

     

    The answer you were given was correct, even if it's not the answer you wanted to hear. Please stop calling out the person who provided the information necessary, they did their job correctly.

     

    Evolutions are canceled when the game is closed mid-evolution, I have tested this myself before and tested it now to confirm, it's working as intended.

     

    I hope this is the last time we'll need to answer you about this.

    On 11/28/2024 at 8:38 AM, Andresmcs said:

    It seems to me that the current system gives perma bans for some senseless things, for example I borrowed 400k from a person, I gave him a Pokémon as support, this person reported me and they gave me perma ban.

    Next time you ask someone to lend you money to give back in a week, make sure you do give the money back within the timeframe agreed on. The agreement must always be respected. Twisting facts to make the staff's decision look senseless won't help you at all.

     

    Reports are always verified and investigated manually, it was not an automatic punishment. Your appeal was also reviewed manually by a second staff member, and I just reviewed it a third time. You are guilty, and as we said in your appeal, your account will not be unbanned.

    You are still allowed to play in a new account, so I suggest you do so and respect the rules next time.

    Posted

    1. The forum rules and the Code of Conduct also apply to this subforum.
     

    2. This subforum is exclusively for questions and discussions about creating mods and themes. If you have a suggestion or question, please use one of the threads below:

     

    Suggestion for a mod or theme:


    Suggestion about client customization for PokeMMO developers:


    If you want to share your customization, you must make a thread on the Client Customization forum.

    3. No off-topic conversation will be allowed. If you are posting here, you either have a question, an answer for a question, or are participating in a constructive and healthy discussion. Anything else will be removed without warning. Disobeying this rule may be up to a punishment.
     

    4. Staff members may answer questions in this subforum, but are not required to do so.
     

    5. It is allowed one bump every 24 hours per thread in case the question doesn't receive an answer.

    Posted

    Use this thread to make your suggestion for mod and theme creators.

    It is recommended that you explain your idea in the most detailed way possible. Adding an example to your suggestion is preferable, but not required.

     

    Notes

    1. Posting in this thread does not guarantee that someone will take your suggestion.
    2. PokeMMO Staff is not involved in creating mods and themes. We are simply providing a space where players can make suggestions to other players who enjoy creating client customization.

     

    Rules

    1. Please respect the forum's rules and the Code of Conduct.
    2. Any suggestions that violate the rules will be removed, and the user might be up to a punishment depending on the case.
    3. Anyone can take your suggestion. If you want to make a suggestion for a mod/theme creator in particular, contact them on direct message.

    17 hours ago, Vanhiz said:

    I contacted the PokeMMO support and they told me that they unfortunately can't recover them anymore and believes that someone maybe stole both of my accounts and happened to delete them at the exact same time lol (I share different login details to both)

    We did not say this, we asked if you shared your account with anyone and said no one would have accessed your account without you sharing your credentials and the security code we send in your email when someone tries to login.

     

    These were our 2 answers in your ticket:

     

    image.png

     

    image.png

     

    17 hours ago, Vanhiz said:

    Whatever it is, it's really sus since the PokeMMO staff seems to just bury it under the rug instead of just coming up with a reason, like "hey your accounts were deleted because of 10 years of inactivity" 

    Nobody is burying anything, we gave you all the information that was necessary. The characters you are asking about were deleted in 2023, so it could only have been done by the person accessing the account, which should be you, since you did not share it with anyone. This is what we said in the ticket, sorry if it wasn't clear.

     

    Either way, we do not restore characters deleted more than 3 months ago and we did not delete these characters.

    I'm sorry we can't help you, but please don't spread misinformation like that.

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