Teddiursa
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29
Posts posted by Teddiursa
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Hi,
Screencasting is not against the rules. You are effectively using 2 devices but one screen. As long as you are not using any sort of automation (inputs automatically generated, one input generates more than one action or actions on more than one account) or using one device as different devices, you are not breaking any rules.
I hope this clarifies. 🙂
- Darkoure and Edwardinho
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Hello! Unfortunately it's not possible to make donations from your location, I am sorry. There is no way to bypass this.
You can still get RP as a winner of our official events or buying RP vouchers with game currency from other players. I hope this helps!
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Hi! If you don't have access to your email but have your account's credentials, you can login in our support on support.pokemmo.com with the game account you're trying to recover and make a request to change your email on Support Request > Emaill Issue. I will verify your request as soon as I can after you create it. Thanks! 🙂
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We always appreciate the feedback from our community and we do our best always in all tasks we have in staff, which aren't only chat moderation.
The staff is made by volunteers who have their lives to worry about as well, so we do not require them to be online all day and they are allowed to take breaks. Sometimes it will happen that coincidentally no one will be watching that specific chat, only other languages, but sometimes they are just around without participating on chat, which they're also allowed to do when they feel like it. This means that it isn't just because no staff is present on chat that the chat isn't being moderated, and I am sure you know that well, since you have a total of 3 punishments in your account for disrespecting our Code of Conduct.
QuoteThere'll straight up be people spamming slurs in chat and no one bats an eye for around an hour until a staff member logs on, notices, and bans them. That's a clear sign that there's a lack of staff present to actually cope with this sort of thing, or just overwhelming laziness. But then, on the otherhand, someone says something with even the slightest level of inappropriateness, probably not even enough for anyone to have caught on, and the staff will sic themselves upon that user like rabid dogs and mute them for the next eon.
[GLOBAL][EN] Nycu : I once watched a FILTHY TROLL put his filthy FINGerS. On MY body. I WAS VIOLATED.
[GLOBAL][EN] Nycu : [Big Nugget] They made a PICTURE of my big NUGGETS!
Found this in your chat logs as soon as I opened it, I did not look further but I'd bet there's more. You received 3 punishments, 2 for inappropriate chat and 1 for political discussions. You might judge that this wasn't worthy of a punishment, but it's mentioned in our Code of Conduct and our moderators are instructed to punish this behavior, which they did correctly.
As I mentioned, we can't always be present and moderating all chats, as we have a very big community and our staff is made by volunteers, so we rely on reports from players to also help with this.
I see you have made zero reports from your account, yet you want to say we do nothing when a report is made. I am not sure about what your claim is based on, but we always answer to all reports as soon as we can, and the only reports that have waited for an answer were the ones which required a big investigation, yet we answered all of them. All reports are dealt with accordingly to our Code of Conduct, which means some of them will be denied and closed if the reported player did not break any rules or if the claims made on the report cannot be confirmed.
QuoteFor example, take the Shaymin release. How did the staff do on that one? Well, it took around 24 hours for changelogs to actually be made for it. After it was revealed. How does that even happen? I'd assume you guys had at some prior knowledge as to how the whole Shaymin event worked and yet you just decided to...not release any information whilst everyone scrambled to do stuff? Why?
You assumed wrong. The only ones who have any information about new content are the developers, the staff members don't get privileged information. Even so, they decided to learn as much as they could in the shortest period possible to gather the information for the community. I don't understand the reason of your complaint, they did nothing wrong and definitely weren't lazy.
Lastly,
QuoteLoosen rules in chat, so that whilst overly explicit/gross text is removed, chat can go slightly adult if it gets to that point (why this isn't already a thing, I don't know. The vast majority of the PokeMMO playerbase is at least 16, I would have expected).
We have no interest whatsoever in doing that so you can talk about your big nuggets and rape. The game is pg13 and will continue to be so younger players can continue to enjoy the game. If you wish to talk about more adult stuff, you're free to do so in your team or in whisper or link with friends. I am sure you can control yourself in public chats in a pokemon game.
That said, if you or anyone reading this has any complaints about a specific staff member or how we handle our policies, you're always welcome to message any SGM about it, and if there is an issue we will do our best to figure things out if needed. If you still would like to discuss an issue about our staff after my answer, feel free to contact us directly. We would also appreciate if you would contact us on Player Reports about this spam you saw mentioning the name of the spammers.
Thank you for your time.
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On 1/20/2023 at 1:31 PM, caioxlive13 said:
A question: if some player would like to add a new language to support knowledge or simply improve a translation from a existing language, is some way to do and if yes, how we can help?(if needed we could provide prints to guide novices about when they need to go.)
No, only staff members have access to this. Please remember that this knowledgebase was recently released, so we will work on improving the translations yet. Thank you for your offer though!
On 1/20/2023 at 12:40 PM, RysPicz said:Who is "we" ? Teddi, SneakyTeddi and several more of your alts? 😛
I created the articles with knowledge I acquired along with the other support moderators through all these years, Desu did the rest with the website and other staff members are translating or improving the automated translation. Everyone's efforts counts. 😄
15 hours ago, vegetarox187 said:I cant login anymore, cuz i changed my mail adress. I cant use my old anymore. I did a Ticket, to change Mail but no response https://support.pokemmo.com/support/237283
Not always we can answer all requests immediately or in the same day, but we will always answer to all of them. 🙂 Yours was answered previously, please check it again.
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A note for everyone, please do not use this thread to ask for support for your problem. This thread is for feedback and suggestions for our knowledgebase.
You can post your questions on general in a new thread or contact our support using your game account to login.
From now on, I will remove all posts that aren't related to the knowledgebase itself to avoid derailing. Thank you for understanding!
- DOOM, Bestfriends, LucasLyn5 and 4 others
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Hello, everyone!
We created a knowledgebase on our Support Platform about some of our game features, common technical issues and questions we receive. You do not need to be logged in to read it.
If you have technical issues or questions, you can search about it in this website and contact our support if you do not find an answer.
If you have any suggestions or feedback, please message me or use this thread for it.
Thank you for being part of our community, I hope you will find our knowledgebase helpful!
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The server should be back online. If you have further issues, please let us know. Thank you for your patience!
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7 hours ago, Emiliasor said:
But how do I access support if I don't remember my password? I have already verified that the e-mail is correct. Well I'll wait 48 hours...You can use an alt account or create a new one to contact us there.
I checked the name you mentioned and you are confusing character name with username. You need to login with your username, not with your character name.
If you need further help, please contact us in the link that Shadow sent, we do not help with account issues in the forum. Thanks!
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On 1/6/2023 at 7:23 PM, hamizoss said:
Hello Devs and Mods
made this post just to complaint about a problem happens to phone playerswhenever i log in game and trying to edit my team message so any staff of the team who are using phones , their game crashes when they tries to edit that team message so we always need to restart the game and edit the message directly after logging.
that problem happens to me and a commander in my team too , this bug appeared just when Xmas event came so hope the devs fix that soon . thanks for all your hard works ❤️
Hi! We were investigating this problem and earlier we found the cause and a solution for it, but it will require a client update for it to be implemented in the game. I'm sorry for the inconvenience this is causing.
If after the next update you continue to have issues, please contact us in the link that Bulb sent above. Thanks! 🙂
- hamizoss and BrokenBulb
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4 hours ago, ElJohanito said:
Hello, good afternoon, I have a problem when starting the game, try to uninstall and reinstall it, when starting it throws me this problem:
"Main update could not be loaded"
This can be caused by a firewall restriction, incorrect proxy settings, or a server error.What can I do to fix it, thank you very much in advance.
Hi! This is usually an issue with the connection. Try restarting the modem and the device. If this doesn't work, you can test using a different device in the same internet or your device in a different internet to see which one works. This will help you understand where the problem is coming from.
The support we can offer to external issues is a little limited, but if you need further help, contact us on support.pokemmo.com. We will see if there is anything else we can suggest for your case. Thanks!
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15 hours ago, ZilchGod said:
@Teddi Alt server isn't working as well. It says the download isn't the most updated version when you attempt to open mmo for the first time.
4 hours ago, BShniz said:@Teddi I have AltStore on iOS and now when I open pokemmo it says that there’s an update available at pokemmo.com. So I deleted pokemmo on AltStore and redownloaded the ipa hoping that would work but it didn’t.
I just confirmed AltStore is updated correctly. Please make sure you're not using the old IPA when installing again and let me know how it goes.
Also Signulous was updated, this method should be working normally now.
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Hello, this isn't a rom issue, this is a graphic issue that happens in some devices and we are not sure what causes it or if it's something we can work around.
We can only recommend you to play in a different device while in Sinnoh, I'm sorry.
Please remember to add an english translation to all your posts, it's part of the forum's rules.
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Hola, este no es un problema de rom, es un problema gráfico que ocurre en algunos dispositivos y no estamos seguros de qué lo causa o si es algo que podamos solucionar.
Solo podemos recomendarte que juegues en un dispositivo diferente mientras estés en Sinnoh, lo siento.
Por favor recuerde agregar una traducción al inglés a todas sus publicaciones, es parte de las reglas del foro.- moises6541, Jossy and IIZapperII
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This is the only acceptable S tier, can't believe Bear forgot Lechonk.
- Aybel, Bearminator and Shadow
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Hello,
Please make sure you are trying to login in the correct account, username and character name are different things. It seems that the character you are looking for is in another account.
If you need more help, you can contact us on https://support.pokemmo.com/ logging in with one of you game accounts and explaining the situation. We cannot provide help for account issues outside of the support platform.
Not always I'm able to help with account recoveries, especially when the user doesn't have access to the email registered and doesn't remember username/password, but I will see what I can do in your case. Thanks!
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Hola,
Asegúrese de que está intentando iniciar sesión en la cuenta correcta, el nombre de usuario y el nombre del personaje son cosas diferentes. Parece que el personaje que buscas está en otra cuenta.
Si necesita más ayuda, puede comunicarse con nosotros en https://support.pokemmo.com/ iniciando sesión con una de sus cuentas de juego y explicando la situación. No podemos proporcionar ayuda para problemas de cuenta fuera de la plataforma de soporte.
No siempre puedo ayudar con las recuperaciones de cuentas, especialmente cuando el usuario no tiene acceso al email registrado y no recuerda el nombre de usuario/contraseña, pero veré qué puedo hacer en su caso. ¡Gracias!
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Hello! When you say the game crashes, do you receive any error messages or the game just closes? If you receive an error message saying "Fatal Render Error", click on "yes" and you can either submit the error report number to me or contact us on https://support.pokemmo.com/ with your game account on Support Request > Client Crash. With this information, the Support team might be able to detect what is causing this issue.
If the game simply closes, please check if you have enough memory/RAM available in your device. If you would like further help, contact us on the link above, we would need more information from you. Thanks!
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1 minute ago, alucinotronic said:
Yeah that really sucks… I was off playing for 1 year and came back and got this downgrade while having some awesome upgrades in the game… never got why they removed it, its already so difficult to play on mobile, removing QoS of it doesn’t make any sense.
The dpad was removed because it caused many issues, such as players not being able to use Fly to some locations. You should be able to tap on routes on NDS regions, but not on GBA. This is a bug, not how we intended it to be, and it will be fixed as soon as possible.
4 minutes ago, Zymogen said:Unrelated to this post but how can I fix the issue of my client telling me that the selected server is down when it also says the server is online on the server selection screen?
If this happened a couple minutes ago, the server was online but closed for new logins because we were about to close it again.
- Jgaw and SephirothNinety
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Hi! We are aware of the difficulties that mobile player are having with this change and this will be addressed as soon as possible for this event. Sorry for the inconvenience!
- SephirothNinety, Goku, Obvi and 1 other
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On 10/18/2022 at 11:11 PM, kaediirn said:
Hello,
So before this big update, I used to play with a PS5 controller with no issues whatsoever, and it even recognized/responded to it as a PS5 controller in the settings.. After the update, I couldn't use it anymore. it recognizes it in the settings, but doesn't respond to any movement or button push. Did this big update stop the support of Dualsense controllers on PC? Any information anyone could provide that'd be great. Thanks
Hi, please contact us on https://support.pokemmo.com using your game account to login. We are not sure what could have caused this but I'll investigate further once you make a ticket on Support Request about this issue. Thanks!
13 hours ago, asdFlowi said:Hey there, I have the same problem with the Nintendo Switch Pro Controller. Just wanted to know if you have you gotten it to work already? The controller gets recognized, but it doesn't respond to anything. Reinstalling PokeMMO did not work either.
If you are using bluetooth connection, please try usb and see if this fixes the problem. We are currently having some issues with bluetooth controllers.
If this is not the issue that is affecting you, please contact us on the link I sent as well. Thanks!
- asdFlowi and Edwardinho
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Hi! I imagine you are using ANGLE renderer to play. This is an issue we are investigating, unfortunately there isn't anything we can suggest to fix this at the moment. I apologize for the inconvenience.
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¡Hola! Imagino que estás usando el renderizador ANGLE para jugar. Este es un problema que estamos investigando, lamentablemente no hay nada que podamos sugerir para solucionarlo en este momento. Pido disculpas por las molestias.
lost account
in General Discussion
Posted
Hi there,
As I mentioned on your support request, the email you mentioned is not the one registered in the account you are looking for. Usually this is the same issue from other old players who return to the game, they very often confuse character name with account username or are mistaken about the email they had used to register the account.
Our support is always open to help, and as BrokenBulb mentioned, you can use any account you have to contact us. Please check your support request, we do not deal with account issues in the forum due to our security and privacy policy.
Thank you!