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Teddiursa

Support Manager
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Posts posted by Teddiursa

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    I'm sorry :(

    in General Discussion

    Posted

    Alright, I see people are very emotional in this thread and I want to make a few things clear.

     

    6 hours ago, byczqq said:

    Why no week/month/year ban first

    Your first punishment was a warning about inappropriate chat in June 2022 and later for spam. You proceeded to be muted multiple times during this and last year for inappropriate chat, including political discussions and racist comments. I'm not sure how many more hints you would need to be aware you should improve your behavior.

     

    Instead of learning from the previous punishments, you decided to be an even worse person and add some "joke" about pedophilia in your team recruitment message.

     

    [07/07/2023][GLOBAL][PL] byczqq : jest polska gildia (There is a Polish guild)
    [07/07/2023][GLOBAL][PL] byczqq : alkoholikow, cpunow i pedofili, chcesz inva? (Alcoholics, junkies and pedophiles, do you want invite?)

    [07/07/2023][GLOBAL][PL] byczqq : ja pytalem jara co go jara kazda waska szpara (I asked jaro what excites him every narrow crack) - reference to "tight vaginas".

     

    You don't need to be very bright to realize that in a game where we have minors playing, we would not tolerate pedophilia, being it a "joke" or not.

    Given your history, the severity of this message and the fact that you did not learn at all with the previous punishments, we made the decision to permanently ban your account. You are still allowed to play in a new account, which is as nice as we are willing to be for someone who claims to be a pedophile and/or makes "jokes" about it. But if you continue this behavior in other platforms or in game again, you will not be welcome in our community anymore.

     

    6 hours ago, MisioKrzysio said:

    We dont have many players in our Polish side of PokeMMO and in my opinion its not a point to punish by perm ban to people which has 3k hours in game and a lot of people which he help before

    We don't care where the person is from or how long they are playing, how much they donated or whatever variant you want to add there as an excuse or free pass for poor and disrespectful behavior. If they break the rules, they will be punished accordingly. Nobody gets special treatment.

     

    The decision about this ban and appeal was made and the ban will not be reverted. Feel free to play in a new account respecting the rules and other players this time. Thanks!

    Help

    in General Discussion

    Posted

    6 hours ago, TheCrebi said:

    a little help here, my friend was playing when suddenly his game closed, after opening it again his character was gone (possibly deleted, since he even left my friends list) Is there a way to recover his account?

    Hi! Your friend is probably logged in the wrong account. What happens often is that players confuse character name with account username. You can send him this link for him to recover the usernames he registered in his emails: https://pokemmo.com/account_forgot_username/

     

    If this alone doesn't help, please send him this article from our support knowledgebase: https://support.pokemmo.com/knowledgebase/article/lost-account

    help

    in General Discussion

    Posted

    Hi,

     

    You can login on support.pokemmo.com with your game account and make a support request on "character recovery" if the character was deleted less than 3 months ago.

    Not always we can restore deleted characters, but we can take a look and see if we can help in your case.

     

    -

    Hola,


    Puedes iniciar sesión en support.pokemmo.com con tu cuenta del juego y realizar una solicitud de soporte sobre "recuperación del personaje" si el personaje se eliminó hace menos de 3 meses.

    No siempre podemos restaurar los personajes eliminados, pero podemos echar un vistazo y ver si podemos ayudarte en tu caso.

    Team Recruitment Section Rules

    in Team Recruitment

    Posted

    Welcome to PokeMMO’s Team Recruitment section!

    Here teams can make an announcement recruiting new members for their teams, and players can browse through the announcements to find a team that suits their needs.

    Whilst we hope you enjoy your time here, there are some section-specific rules we ask you to abide by.

     

     

    Rules about recruitment announcement:

     

    1. List the team leader, current executive(s) and commander(s), and requirements to join the team in the main post.

     

    Example 1:

    Spoiler

    Requirements:

    1. All regions complete

    2. At least one complete comp team

    3. Join with main account

    4. English speaker

     

    Leader: Teddi

    Executives: Bearminator, Rache

    Commanders: SecretDjinn, Yibu

    Example 2:

    Spoiler

    Requirements:

    Everyone is welcome!

     

    Leader: Teddi

    Executives: Bearminator, Rache

    Commanders: SecretDjinn, Yibu

    Ideas for optional content:

    1. List of team members

    2. Screenshot(s) of team members/events

    3. Videos about the team

    4. Shiny showcase

     

    2. For non-english speaking teams, the post can be made in your language but an english translation in spoiler will be required, as well as a tag with your language in the title.

     

    Example:

    Spoiler

    "[PT] Team Queijo É Ótimo recruits PT players!"

     

    3. Keep your thread's title reasonable! This means:

    • No excessive use of caps, punctuation, or special characters
    • No more than 60 characters (not counting tags)

     

    Examples of titles that won't be allowed:

    Spoiler

    "BEST TEAM EVER!!!!!!!"

    "☻☺☻TEAM☻CHEESE☺IS☻GREAT☻☺☻☺"

    "Please join our team Cheese Is Great because we are the absolute best!"

    Examples of allowed titles:

    Spoiler

    "Cheese Is Great recruits all cheese lovers"

    "Team Warriors of Cheese recruits shiny hunters"

    "Cheesy Pizza, the best team for you!"

     

    4. Only team leaders, executives or commanders may create the thread.

    For moderation purposes, the thread will be removed if posted by any team member who isn't in one of the mentioned required ranks in the team.

     

    5. If the team is full or not recruiting anymore, the title needs to be edited to add [Closed] in the beginning.

     

    Example:

    Spoiler

    "[Closed] Cheese Is Great recruits all cheese lovers"

     

    6. Threads that are inactive for 2 months or more will be removed.

    If you wish to restore your thread after it was removed, contact one of the moderators of this section.

     

    7. If the thread owner leaves the team or becomes inactive, the current leader or executive must contact a Team Recruitment Moderator to create a new thread.

    Thread ownership cannot be transferred. You may copy the content of the previous thread, update it or create a new one.

     

    Rules about activity in the threads:

     

    1. Only one thread may be open at one time per team. Main teams and their extension teams will be considered as one team for recruitment.

    If team Cheese is full and creates team Cheese2 to recruit more players, both need to be mentioned in the same thread. If team Cheese2 did not exist when the recruitment announcement of Cheese was posted, the thread needs to be edited to include team Cheese2 in the description.

     

    2. Bumping is accepted as long as:

    • There is a cooldown of 24 hours after a bump for the next one, including from different members.
    • You only bump your own team's recruitment thread.
    • The team is not already full or recruitment is paused for any reason.

     

    Examples of bumps:

    Spoiler

    "I love being in team Cheese Is Great, we host weekly shiny hunts!"

    "Next week, we are having a catching event contest!"

    "Bump"

    "We just won a team tournament! (screenshot)"

     

    3. Posts that do not contribute to the team's recruitment will be considered spam and dealt with accordingly to our policy.

    This also includes posts on rival teams or any toxic behavior. Respect is required.

     

    Final considerations:

     

    1. The PokeMMO Code of Conduct as well as the general forum rules will be applied in this section with no exceptions.

    2. If you would like to remove your thread, send a private message to one of the Team Recruitment Moderators mentioned at the end of this post and change the title of your thread to "Please Remove".

    3. It is always in our best interest to attend to your requests quickly, but we might be busy attending to other requests or tasks. Please be patient, we will answer as soon as we can.

    4. If you would like to report a player who is disrespecting the rules, please contact a Team Recruitment Moderator through direct message in the forum linking the post you want to report.

    5. For any suggestions, issues or questions about this section, please contact a Team Recruitment Moderator through direct message.

    6. No cheese was harmed during the creation of this post.

     

    Special thanks to @Bearminator, who has dedicated his time to help creating this section!

     

    Team Recruitment Moderators:

    @Teddi

    Signulous update?

    in General Discussion

    Posted

    5 hours ago, hymothy said:

    Approximately how long do you have to wait for this thing to get the updated version? 

    We are recommending players to contact Signulous on https://www.signulous.com/support#contact if the problem still persists, but we got a confirmation from a player that it is working now.

    We will try contacting them as well if we get confirmation the problem still persists.

     

    4 hours ago, LordCowger said:

    I got work back from PokeMMO team once but no reply since.  

    What happened with your ticket on our support was that you sent a ticket saying the same you said on your thread

    And I had already answered you. There isn't much else we can do to help at the moment other than just ask players to also contact Signulous, I'm sorry.

    Update ?

    in General Discussion

    Posted

    48 minutes ago, LordCowger said:

    I deleted the app and downloaded it from the signulous app. Is that what you mean? The version in that app doesn’t match any #22855 version. Or do I download again through the PokeMMO site? I paid $20 for this. 

    If you already tried to update with their method and it didn't work, please contact their support: https://www.signulous.com/support#contact

     

    If the problem isn't solved through them, please take a screenshot and send to us in a support ticket on https://support.pokemmo.com/ so we can check what can be done. Thank you!

    Forum Update

    in Suggestion Box

    Posted

    Hi,

     

    Currently we do not have enough moderators for most of the languages to include one more platform specific for their language. It's not a matter that we don't think about it or we don't have the developers for it, we just don't have the manpower to maintain it.

     

    Our staff members are volunteers and have their irl to deal with as well. While the EN forum can be moderated by everyone in staff, language-specific forums would depend on specific moderators. It's not something we are ready to do yet. Maybe in the future, who knows. 🙂

    android floating keyboard

    in General Discussion

    Posted

    6 hours ago, Joselon said:

    please, some users are having problems with the chat interface on android, when activating the floating keyboard to write the chat window does not resize and you cannot see what people are talking about or what you are writing, it is not a bug that prevents play but it's uncomfortable and annoying as fuck

    Hi, can you send a screenshot of it?

    Pokemmo anticheat doesn't work, shiny rate is unfair and shiny block does exist.

    in General Discussion

    Posted

    Alright, it's enough. There are lots of wrong assumptions in here, but I just want to point that

     

    1 hour ago, xxorezxx said:

    For your information, if you fail a captcha it is Insta ban.

    Our system isn't stupid, nor are we. As we mentioned several times here, we know the difference between bots and normal players. If you want to try to convince everyone that we are bad, try doing so while not botting. I am sure you will not even be banned.

    Your appeal was already rejected, which means the evidences were reviewed and you were found guilty again. Don't waste your time, your ban will not be reverted.

     

    As we mentioned in your appeal, you can still play in a new account if you wish. Have a good day!

    it's fair?

    in General Discussion

    Posted

    On 4/23/2023 at 6:36 AM, lucho994 said:

    I have been banned for having programs open on my computer "EVEN THOUGH I DID NOT USE THEM IN THE GAME"
    and when I wanted to claim "Ban appeal" their response was basically, "You are guilty, end of conversation"

    Just to make it clear there, the quote you mentioned never came from us. You claimed that in your appeal, the evidences were reviewed and you were found guilty once again, which is why your appeal was denied and closed. I am looking at the evidences and I can see you are obviously guilty, so now you were found guilty by 3 different people in staff.

     

    As we stated several times publicly, we are not malicious nor stupid. We do not benefit from banning players that do not break the rules and despite what many people think, we can tell the difference between normal players and bots, as well as normal trades and RMT. We do not care if you use bots in other games and it will never cause you to be banned on PokeMMO.

     

    We already told you that you're allowed to play in a new account. If you decide to do so following the rules this time, you will not be banned again.

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