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Desu

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Posts posted by Desu

    Ban appeal system

    in General Discussion

    Posted

    As for the main subject, the user was not left unbanned because of some friendship, nepotism, pity, or any other reason.

     

    To better understand, here is some context. We have had an internal amnesty policy where users can voluntarily admit to attempting to or successfully purchasing items via RMT. If a user reports their purchase in a reasonable time frame, before it is noticed, we will simply confiscate the item and let them off with a warning. Sellers do not get any leniency.

     

    As a slight extension to this policy, this also extends to RMT scammers. If you attempt to buy an item via RMT never receive the item, you can report it to us and the scammer will still be punished. Extending this policy this way prevents an abusable situation where a user is able to scam other users with impunity. If we have an environment where we ban the victim, then nobody will ever come out to report the scam.

     

    As you may have guessed by now, the user in question attempted to make an RMT purchase an item and was scammed. They never received the item they attempted to purchase. Admittedly we did not do the best at explaining this reasoning to the user.

     

    This is (as far as I know) the first time we've applied this specific policy to a scam, but we've often applied it users who learn the rules after committing RMT. This was not a decision made at the behest of a single SGM, but something that was discussed.

    Ban appeal system

    in General Discussion

    Posted

    15 minutes ago, Xigbar said:

    PD: They don't even bother to check any ban appeal or evidence so like I said in the post. We need a better ban appeal system or people who can follow the ban reasons. 

    Did you even read my reply? Ban appeals are not a place to argue your innocence, they are a place for oversight and review of bans and for us to be able to inquire about specific actions taken.

     

    I can assure you we do review evidence in every appeal.

     

    7 minutes ago, Xigbar said:

    I can even dig a bit more (I already done it) Around all this kind of situations. irregular stuff on their choices taken about RMT bans. I have more proofs about the actual situation

    I'm confused as to why you haven't sent it already if you have more proof. Send me everything you have via PMs.

    Ban appeal system

    in General Discussion

    Posted

    This isn't a full response, it's only my initial thoughts.

     

    First of all, to address your complaints about being being banned "unfairly", you can't provide proof you didn't do something. You can provide all the proof in the world that you had some legitimate transactions and exclude the parts you don't want to admit. Everyone claims to be innocent, points to a few things they think clears them while pretending there was nothing else. We do not publicly discuss bans, so users feel impunity to claim their innocence without fear of being called out.

     

    Ban appeals are not a place to argue your innocence, they are a place for oversight and review of bans and for us to be able to inquire about specific actions taken.

     

    I haven't had a chance to look into the other claims yet, but one thing I can say is a player claiming to be a friend of staff doesn't actually mean they have a personal relationship with a staff member. This particular member in question is not friends with any SGM, even if he claims to.

     

     

    padoru.gif

     

     

    About the economy/gift shop

    in General Discussion

    Posted

    One thing you're overlooking is that even if giftshop items were not tradable, players could (and did) do it anyway. Player A has $5 he wants to turn into ingame resources. Player B wants a $5 vanity. They somehow come to an agreement and Player A logs into Player B's account, adds the $5 to their account, and afterward the ingame resource is traded to Player A.

     

    So now that we know this is still possible to do, let me explain to you why this is even worse than the current system. Player A can use a stolen credit card, and Player B gets banned with no obvious link that Player A was actually who committed fraud. Player A can just steal things from Player B while he's logged in. And a few other stupid scenarios.

     

    This makes rule enforcement harder, takes more staff resources, leads to players being banned for things they didn't do, and just... doesn't accomplish what you want.

    why did they do this?

    in General Discussion

    Posted

    1 minute ago, Hibikl said:

    Don't you think it's hard to play 200 hours in two months? Players have to spend about 3 hours a day playing games to get the final reward. Moreover, the ordinary rewards on the left have not changed according to the original two-week time. How can I explain this?

    These are rewards for PvP players. Not everyone is expected to want to put in the time to get them. The actual time required may still need adjustments, but we're keeping an eye on it.

     

    The early reset for bi-weekly rewards was a one time thing due to rescalling of rewards. We're sorry for the inconvience it has caused players.

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